Clinic Administration Officer

About the Role
Join Swinburne’s Centre for Mental Health and Brain Sciences and play an important role in supporting the delivery of Mental Health Online, an Australian Government Department of Health funded online mental health service.

As the Clinic Administration Officer, you’ll provide high-quality administrative support that helps Mental Health Online run smoothly, efficiently and with a strong focus on client experience.

Mental Health Online provides online therapist support to people experiencing a range of mental health conditions, with services delivered in part through student placements. You’ll be at the centre of the administrative coordination that makes this service possible — supporting clients, students, therapists and stakeholders while ensuring information is handled with the utmost care and confidentiality.

Your day-to-day work will be varied, including coordinating client communication and scheduling, supporting student placement administration, liaising with internal and external stakeholders, assisting with data collection and reporting, and managing financial administration.

This is a great opportunity for an organised and solutions-focused administrator who enjoys working autonomously, managing competing priorities and contributing to a service with a genuine social impact.


About You
You’re a confident and capable administrator who can bring a calm, professional and thoughtful approach to a sensitive environment. You’ll have:

• Excellent interpersonal and communication skills, with tact and maturity when handling sensitive matters.
• Highly proficient computer skills, particularly in Microsoft Word, Excel and Outlook.
• Strong analytical, problem-solving and critical thinking skills.
• Excellent organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
• A strong understanding of confidentiality, privacy and sensitivity within a psychology and mental health service.

Qualifications
Extensive relevant administration experience; and or completion of a bachelor’s degree.


About Swinburne University of Technology 
Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.   


What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!


To Apply 
Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.  

To review the Position Description and to apply, please scroll down to the bottom of the page. 

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Talent Acquisition team at talentacquisition@swin.edu.au


Applications Close: Tuesday 25 August 2026, at 11.00pm

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.


Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

Swinburne is proud to be recognised as an AWEI Gold Employer, reflecting our commitment to creating an inclusive workplace where LGBTQIA+ employees, students and communities can thrive.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process.

For reasonable adjustment requests - including accessible formats of the position description, application form, or other documents, please contact ••••@swin.edu.au or call +61 • •••• •550.  Please note: this phone number is for disability and reasonable adjustment enquiries only.  General enquiries about the role can also be emailed to ••••@swin.edu.au.


Victoria’s Commitment to Action: Improving international student employment outcomes.
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.  


As a Circle Back Initiative Employer, we commit to responding to every applicant.