Domestic & Family Violence Crisis Specialist

Women’s Safety Services SA (WSSSA) is a leading provider of support services for women and children experiencing domestic & family violence. Our organisation shares a vision for a society where women and their children live safely and thrive in communities free from all forms of violence. Our staff have passion, courage, and resilience that nurture and support life-changing outcomes for clients.

THE ROLE

Our Domestic Violence Crisis Line (DVCL) is a fast paced busy and intensive 24/7 telephone service, providing state-wide crisis responses to clients and their children experiencing Domestic & Family Violence. 

The DVCL requires a D&FV Specialist who is available to work across a 24/7 roster. The successful applicants must be available to work a minimum of 3 shifts per week on a  fortnightly base roster across day, afternoon, night and weekends. Our Specialists triage calls, conduct risk assessments and provide a specialist crisis first response to callers seeking safety. 

We have multiple opportunities for a variety of available shifts on part-time contracts based in the WSSSA head office in Adelaide.

A full position description can be found HERE.

ABOUT YOU

You’re passionate about human rights and in particular, the safety of people who’ve experienced domestic or family violence; you’re inquisitive and astute at assessing needs quickly and making clear and concise decisions. If this sounds like you - we’d love to hear from you!  

To succeed in this exciting and demanding role you will need:

• Hold or be studying towards a degree level qualification in Social Work or hold a tertiary degree in a related discipline with commensurate experience with the position;
• Strong interpersonal skills, & initiative to problem solve and initiate planned responses.
• The ability to do shift work to a 24/7 roster, including day, afternoon, night and weekend shift.
• An understanding of the issues faced by people experiencing domestic or family violence
• A capacity to work under pressure, and at times autonomously.
• A current drivers licence, and be eligible for, or hold a DHS Working with Children Check and National Police Clearance.

We will also look favourably upon:

• Demonstrated experience within the specialist domestic and family violence sector or working with those who have been impacted by domestic, family and sexual violence.
• Understanding of risk assessments and safety management strategies.
• Previous Helpline workplace experiences e.g lifeline, 1800 respect.

WHY CHOOSE WOMEN’S SAFETY SERVICES SA?

We are proud to offer the following benefits to our valued staff:

• Level 5, Social, Community, Home Care & Disability Award: Hourly rate of $54.14 + penalty rates
• Generous above award Enterprise Agreement entitlements: Including • 5 Wellbeing days • 5 weeks of annual leave • 6 weeks paid parental leave • Paid Domestic & Family Violence Leave • First Nations Ceremonial, and Cultural leave
• Salary Packaging Options: up to $15,900 tax free and other incentives available
• Commitment to work life balance: flexible hours/ ways of working
• Career Development Opportunities: promotion opportunities, on the job and in-house training.
• Women’s led organisation: client-centered, strengths based, diverse, trauma-informed, supportive and responsive
• Specialist Trauma-informed Employee Assistance Program

HOW TO APPLY

Applications must include your resume and a cover letter, addressing the person specification within the position description and will be reviewed as received. 

APPLICATIONS CLOSE: 31 August 2026

Applications will be reviewed as received and the position closed earlier should a suitable candidates be found.

WSSSA is an Equal Opportunity Employer, committed to building our strengths through a diverse and inclusive workforce. Aboriginal and Torres Strait Islander applicants, applicants of culturally diverse backgrounds, those with disability, and gender diverse applicants are strongly encouraged apply.

Persons of Australian Aboriginal or Torres Strait Islander descent, who have the appropriate background and skills but do not have the essential qualification will be entitled to apply for any roles requiring a qualification in Social Work within Women’s Safety Services SA (WSSSA).