Hire Coordinator

About the role

We are seeking a positive and motivated Hire Coordinator to join our amazing Rocklea branch. In this pivotal customer-facing role, you will coordinate the end‑to‑end hire process, from customer enquiries to contract administration and delivery scheduling.

You’ll work closely with drivers, workshop teams, and branch management to ensure equipment is delivered, collected, serviced, and documented accurately and on time. Your ability to multitask, solve problems, and provide exceptional service will contribute directly to the efficiency and success of the branch.

Your responsibilities will include but are not limited to:

• Deliver exceptional customer service through prompt, professional communication across phone, email, and in person.

• Manage enquiries, bookings, payments, and hire contracts, ensuring accurate advice, seamless processing, and timely updates.

• Coordinate transport, equipment readiness, and servicing to ensure on-time deliveries and collections.

• Maintain accurate documentation, monitor overdue hires, and support account management to minimise risk and ensure compliance.

• Collaborate with operations and leadership to optimise fleet utilisation, identify demand trends, and support smooth branch operations.

If you have got the skills, energy, and a can-do attitude, we want to hear from you!

What We Are Looking For

• Experience in equipment hire, logistics, transport coordination, or a similar customer-facing role (preferred but not essential).

• Strong communication and interpersonal skills with a customer‑first mindset.

• Highly organised with excellent attention to detail.

• Ability to multitask and problem‑solve in a fast‑paced environment.

• Confident in giving clear instructions to drivers and branch teams.

• Proficiency in Microsoft Office; experience with hire systems (Point of Rental, Baseplan) is advantageous.

• Mechanical or equipment knowledge (advantageous).

• Current driver's licence (mandatory).

What We Offer

• Competitive salary package.

• Comprehensive training and ongoing development opportunities.

• Supportive, friendly, and team‑focused workplace culture.

• The chance to work for a trusted, long-standing brand with a strong industry reputation.

About Us

Master Hire is a family owned, award winning Hire Company based throughout SouthEast Queensland and Northern New South Wales. Our company provides hire solutions for the construction, industrial, mining, trades and DIY markets. Our aim is to be the number one service provider of hire products in our chosen markets. Since our doors first opened in September 1990, we can attribute our success to our people and culture. Our shared values of honesty, respect, teamwork and commitment to providing exceptional customer service through hiring quality products is our point of difference within the equipment hire industry.

We are committed to being an employer of choice, creating an environment where every individual can thrive and contribute to our collective success as we continue to grow.

 Apply today and help us continue delivering exceptional service to our customers.