Senior Hire Coordinator

Are you an experienced hire desk professional who knows the industry, loves keeping things moving, and is ready to make a role your own from day one?

We're growing our equipment hire operation and looking for a Hire Co-Ordinator who can hit the ground running, keep customers happy, and make sure every hire runs like a well-oiled machine.

This is a genuine opportunity to take ownership, make an impact, and build something great with us.

You'll manage the end-to-end hire process for our heavy equipment fleet, becoming the go-to person for customers from initial enquiry through quoting, booking, logistics and post-hire follow-up.

You'll work closely with our operations, yard and finance teams to keep equipment moving, paperwork on track and customers well looked after.

In short: you'll be the engine room of the hire desk.

• Manage the full hire enquiry lifecycle, turning quotes into confirmed bookings through sharp follow-up and strong customer knowledge

• Provide expert guidance on equipment selection and specifications to match customer project requirements

• Keep communication proactive, clear and professional, and spot potential issues before they become problems

• Build strong, long-term customer relationships that drive repeat business and referrals

• Manage cash hire contracts, payments and final close-out processes

• Support BDM activity with follow-up actions and opportunities

• Manage equipment availability, working closely with the operations team to confirm readiness and resolve scheduling conflicts

• Ensure machinery meets required condition standards before every deployment

• Coordinate delivery and collection transport with internal and third-party transport providers

• Keep the moving parts moving, and make sure everyone knows what's happening

• Prepare and manage quotes, rental agreements and transport orders, ensuring all documentation is accurate and complete

• Ensure all hires meet applicable health, safety and compliance requirements

• Contribute to daily and weekly KPIs, including quote follow-up, DIFOT performance and margin control of contracted services

• Support customer onboarding requirements through customer portals and site specific compliance document control

• Participate in staff training and team meetings

This role requires demonstrated experience in the equipment or associated industries.

We're looking for someone with:

• A background in hire desk operations, sales, rental coordination or fleet management within the heavy equipment, earthmoving or construction sectors

• Proven ability to manage the full hire lifecycle, from initial enquiry right through to post-hire close-out

• Working knowledge of heavy machinery types, applications and specifications

• Experience preparing and managing rental contracts and associated documentation

• Confidence managing customer relationships at a professional level, including when the pressure is on

• Proficiency with rental management systems, CRM tools and Microsoft Office

• Excellent organisation skills, attention to detail and strong communication

Because you won't just be processing hire orders.

You'll own the customer experience, keep the fleet turning and play a key role in growing the business.

If you're commercially minded, operationally switched-on and know your way around a hire desk, we'd love to hear from you.