Job Description

End User Support Technician / Helpdesk – 12+ Month Contract - Level 1 & 2

📍 Brisbane, QLD | 🔐 NV1 Clearance Required | 💻 Enterprise IT Environment

Ready to take your IT support career to the next level?
We’re looking for a hands-on, customer-focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Brisbane and remote sites. This is your opportunity to work on cutting-edge IT systems in a fast-paced, collaborative environment where no two days are the same.

If you thrive on solving problems, supporting users, and being the go-to technical expert — this role is for you.

🚀 What You’ll Be Doing

As the frontline lead for Desktop & End User Support (Level 1 & 2), you’ll play a vital role in keeping operations running smoothly across multiple locations.

Your day-to-day will include

✅ Supporting enterprise IT devices, systems, and infrastructure
✅ Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware
✅ Installing, configuring, monitoring, and maintaining IT environments
✅ Managing incidents and service requests through ticketing systems
✅ Performing upgrades, preventative maintenance, and emergency support tasks
✅ Deploying software and hardware across user environments
✅ Supporting remote sites when required (travel may be involved)
✅ Assisting users with onboarding and IT orientation
✅ Contributing to technical documentation and process improvements
✅ Ensuring security and compliance standards are maintained

🎯 What We’re Looking For

Technical Skills & Experience

✔ 2+ years’ experience in Desktop / PC Support
✔ Strong experience supporting Windows 11 environments
✔ Experience with ITSM / ticket management platforms (ServiceNow highly regarded)
✔ Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet
✔ Exposure to enterprise IT environments and infrastructure support
✔ Strong troubleshooting and analytical skills
✔ Ability to work independently and manage competing priorities
✔ Certificate-level IT qualification or equivalent experience

🌟 About You

You’re someone who:
🔹 Loves solving technical challenges
🔹 Delivers exceptional customer service
🔹 Communicates confidently with both technical and non-technical users
🔹 Thrives in fast-paced environments
🔹 Is proactive, adaptable, and eager to learn new technologies
🔹 Enjoys being part of a collaborative, high-performing team

🔐 Security Clearance Requirement

Please note: This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level.

💥 Why This Opportunity?

✨ Long-term 12+ month contract - opportunity for an ongoing contract/renewable
✨ Enterprise-scale technology environment
✨ Opportunity to work with global IT teams
✨ Varied and engaging technical work
✨ Supportive team culture
✨ Brisbane CBD based - onsite

📩 Apply Now

If you're an experienced IT Support professional looking for your next exciting contract opportunity, we’d love to hear from you.

Apply today or reach out to Christina at 📧 Christina@theonset.com.au to find out more!