National Sales Consultant

New Directions Australia is a market leader in essential oils, natural and organic skincare, cosmetics, raw materials and wellbeing products.

We are looking for an experienced and commercially minded Sales Consultant to join our National Sales Team, based at our office, showroom and warehouse in Marrickville.

This is an exciting opportunity for an experienced sales professional who is ready to take the next step in their career and play a key role within a high-performing national sales environment.

You will be responsible for delivering exceptional customer service, driving sales opportunities and supporting the wider National Sales Team to achieve business objectives. You will also have the opportunity to provide guidance and support to team members, helping to build capability, consistency and a strong customer-focused culture.

Your day-to-day responsibilities will include:

• Managing inbound sales enquiries from new and existing customers across Australia.

• Building strong, long-term relationships with customers and identifying opportunities to grow sales.

• Providing expert product information and recommending solutions based on customer requirements.

• Processing customer orders via telephone, web and email.

• Identifying opportunities to increase sales, including cross-selling, up-selling and new product opportunities.

• Monitoring customer and inventory requirements and proactively communicating opportunities to management.

• Supporting and mentoring members of the National Sales Team, sharing knowledge and encouraging best practice.

• Assisting with escalated customer enquiries and providing solutions in a professional and timely manner.

• Liaising closely with internal teams to ensure customer orders and requirements are managed effectively.

• Processing customer payments and ensuring accurate order entry.

• Supporting face-to-face customer service within the showroom.

• Contributing ideas and initiatives that improve the customer experience, sales performance and overall efficiency of the team.

We are looking for an experienced sales professional who is confident, proactive and ready to take on a more senior role within a growing national team.

You will ideally bring:

• Demonstrated experience in a sales, customer service or account management environment, preferably within a high-volume or customer-focused business.

• Previous experience leading, mentoring or supporting a team (desirable but not essential).

• Strong commercial awareness and the ability to identify and act on sales opportunities.

• Confidence to make autonomous decisions and take ownership of outcomes.

• A proactive approach to problem-solving, with the ability to respond positively to changing priorities and business demands.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

• Strong organisational skills and exceptional attention to detail.

• The ability to work collaboratively while also taking responsibility for your own workload and results.

• A positive and solutions-focused approach to customer service.

• Strong computer literacy, including database and data-entry systems; experience with SAP is highly desirable.

• The ability to identify inventory opportunities and communicate recommendations to management to maximise sales.

• A genuine interest in developing your own knowledge and supporting the development of others.

Knowledge of essential oils, raw materials, natural skincare, cosmetics or related products is highly desirable but not essential.

Full product and industry training will be provided to the successful candidate.

This is more than a traditional sales position. We are looking for someone who wants to make an impact, take ownership and grow with the business.

You will be joining an established National Sales Team where your experience, ideas and commercial approach will be valued. For the right person, this role provides an opportunity to further develop your leadership skills and take on greater responsibility within the team.

New Directions Australia is committed to workplace diversity and encourages applicants from all sectors of the community to apply.

To apply for this position, please click ‘Apply’ and submit your application.

Please note, only shortlisted candidates will be contacted.