KMD Brands - ANZ Technical Support Specialist

Join Our Team at KMD Brands —ANZ Technical Support Specialist

Location: South Melbourne or Torquay, Australia
Brand: KMD Brands

Are you a hands-on IT professional who enjoys solving complex technical challenges, supporting large-scale retail operations, and driving technology improvements that make a real impact?

We're looking for an ANZ Technical Support Specialist to join our Technology team. This is an exciting opportunity for someone who thrives on troubleshooting, project delivery, and providing exceptional support across a fast-paced retail environment. You'll be the escalation point for our Service Desk, play a key role in new store openings and technology projects, and help shape the development of our Tier 1 support team.

With exposure across Australia, New Zealand, and eventually our broader global network, this role offers plenty of variety, technical challenge, and the opportunity to make your mark across a growing family of iconic outdoor brands.

Why You’ll Love Working With Us

At KMD Brands, we believe your job should enrich your life — not just fill your time. When you join our team, you get access to a range of genuinely valuable benefits:

🌿 A brand with purpose

• We are B Corp certified — sustainability and people are at the heart of everything we do. Work for a business that prioritises protecting the planet and giving back.

🏔 Gear you’ll love at prices you’ll love more

• Generous staff discounts across Kathmandu and Rip Curl. Access to additional perks across our wider brand family.

🌏 Grow with us

• Meaningful career opportunities across stores, support offices, and distribution in Australia and New Zealand. Pathways into more departments.

🤝 A culture built on teamwork and adventure

• Work alongside people who share your passion for the outdoors. Be part of a supportive, fun and inclusive team environment.

Reporting to the Global Service Delivery Manager, you'll provide advanced technical support across KMD Brands, managing Tier 1 escalations, complex service requests, and supporting store development projects and IT initiatives.

You'll split your time between day-to-day technical support and project delivery, working closely with internal teams, external partners, and retail stakeholders to ensure technology solutions are implemented smoothly and effectively.

As the primary IT contact for our South Melbourne and Torquay offices, you'll also take ownership of local site support and technology assets, while mentoring the Service Desk team and contributing to continuous improvement initiatives.

You will:

• Act as the escalation point for complex Tier 1 Service Desk issues
• Diagnose and resolve advanced hardware, software, networking, and retail systems problems
• Support store openings, refurbishments, and technology implementations across ANZ
• Partner with IT Project teams to deliver infrastructure and technology initiatives
• Conduct site visits for installations, troubleshooting, project rollouts, and support requirements
• Provide business-as-usual support for the South Melbourne and Torquay offices
• Manage local IT assets and act as the primary technology contact for both sites
• Create and maintain technical documentation, procedures, and knowledge articles
• Coach and support Tier 1 team members through knowledge sharing and technical guidance
• Collaborate with stakeholders across the business to improve service delivery and operational efficiency

What We’re Looking For…

You'll be a technically capable and customer-focused IT professional who enjoys balancing hands-on support with project-based work. You're a natural problem solver who can confidently tackle complex technical issues while building strong relationships across a diverse stakeholder group.

You'll bring:

• Experience in a Service Desk, Technical Support, Systems Support, or similar IT role
• Strong troubleshooting skills across hardware, software, networking, and Microsoft environments
• Experience supporting retail technology environments and store-based systems
• A proactive approach to problem solving and continuous improvement
• Excellent communication skills and the ability to explain technical concepts to non-technical audiences
• Experience working on IT projects, implementations, and deployments
• Strong documentation and knowledge management skills
• The ability to prioritise competing demands in a fast-paced environment
• A collaborative mindset and passion for supporting and developing others

About KMD Brands…

KMD Brands is home to some of the world's most loved outdoor brands, including Kathmandu, Rip Curl and Oboz. Our purpose is to inspire and enable more people to enjoy the outdoors while creating positive outcomes for people and planet.

As a Certified B Corp, we're committed to using business as a force for good. From sustainability and innovation to creating great experiences for our customers and communities, we're focused on making a meaningful impact.

Whether we're opening new stores, improving existing ones or supporting our teams across the globe, we're united by a passion for adventure, collaboration and continuous improvement.

Ready to Start Your Next Adventure?

Ready to take the next step in your IT career? We'd love to hear from you. Apply now and join us on the journey.

Diversity, Inclusion & Belonging at KMD Brands

At KMD Brands, we believe that diversity makes us stronger. We’re committed to building an inclusive workplace where everyone feels valued, respected, and empowered to be themselves. We celebrate the unique backgrounds, experiences, and perspectives of our people — across age, gender, identity, race, sexual orientation, ethnicity, and physical and mental ability. We know that when our team reflects the communities we serve, we create better outcomes for everyone. We proudly acknowledge and pay respect to Tangata Whenua, the Indigenous Nations, First Peoples, and Custodians of the lands and waterways on which our brand head offices reside in Aotearoa New Zealand, Australia and the United States. Their enduring connection to land, waters, and culture continues to inspire and guide us.