Showroom Consultant

Fienza develops, manufactures, and distributes beautiful, high-quality bathroom and kitchen fixtures that enhance everyday living. We strive for excellence, quality, and timeliness throughout our business, employing the best people and working hand in hand with customers to meet their discerning needs. 

Since our inception in 2009, we have experienced incredible growth, achieving a national footprint with distribution centres in Brisbane (Head Office), Sydney, Melbourne, Adelaide, and Perth. Our extensive range includes bathroom and kitchen solutions from vanities to toilets, tapware to sinks, and much more. It's an exciting place to be as we continue rapid expansion and growth into new markets.

Fienza is a rapidly growing market leader in the bathroom industry, renowned for our cutting-edge showroom in Woodville that features the latest bathroom trends from around the globe. We are seeking a dedicated and proactive Showroom Consultant to support our National Sales Manager and State Sales Manager.

In this role, you will be an integral part of our showroom team, responsible for providing exceptional customer service, maintaining showroom presentation, and assisting with administrative tasks. Although the role does not involve direct selling, you will facilitate selections and support sales activities. Additionally, you'll assist with event coordination for in-house showroom events and conferences. 

This full time position will be a Monday to Friday 8.30am - 4.30pm shift with possibly some Saturday work down the track.

Key Responsibilities:

• Customer Engagement: Welcome and assist customers, including interior designers, architects, home renovators, and builders, ensuring they are comfortable and well-informed.

• Product Guidance: Present our range of products to customers, ask the right questions to meet their needs, and provide informed recommendations.

• Customer Follow-Up: Conduct follow-ups with customers who have visited the showroom.

• Showroom Maintenance: Ensure the showroom is immaculately presented at all times, including tidying, replenishing brochures, and answering phone inquiries.

• Event Coordination: Assist in planning and executing in-house showroom events and conferences.

• Administrative Support: Prepare electronic presentations and perform other administrative tasks as required.

• Microsoft Excel Proficiency: Utilise Excel for data management, report preparation, and tracking key performance metrics.

• Customer Service Experience: You have a strong background in customer service and enjoy guiding customers through their choices.

• Energetic & Reliable: Quick-thinking, reliable, and hardworking with a positive, can-do attitude.

• Organized: Excellent time management and organizational skills, with the ability to multitask efficiently.

• Self-Starter: Confident and proactive, able to work autonomously and manage tasks effectively.

• Professionalism: Polished and well-presented with exceptional customer service and negotiation skills.

• Excel Skills: Proficient in Microsoft Excel, with the ability to manage data, prepare reports, and track metrics.

• Learning & Adaptability: Strong willingness to learn and adapt quickly to our software system and showroom processes.

• Experience: Previous experience in Bathroom products.

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A vibrant, supportive work environment in a state-of-the-art showroom.

Join Fienza and be part of a team that leads the way in bathroom design and customer service. We look forward to your application!