Customer Service Centre Coordinator

About us

Qube is Australia’s largest integrated provider of import and export logistics services with a market capitalisation of around $7 billion as at 30 June 2025. We operate in over 200 locations across Australia, New Zealand and South East Asia with a workforce of more than 11,000 employees.

Our purpose is to help our customers, communities, industries and people to Thrive through a relentless focus on our five priorities – Safety, Wellbeing, Planet, Opportunity and Performance.

Our business is comprised of two core divisions: the Operating Division, and Qube’s 50 per cent interest in Patrick Terminals, Australia’s leading container terminal operator.

The Operating Division comprises two business units: Qube Logistics and Infrastructure and Qube Ports and Bulk.

About the role

As a Customer Service Centre Coordinator you will assist in managing the live running of train operations to ensure that services are effectively and efficiently delivered to meet both internal and external customer expectations.

Position: Customer Service Centre Coordinator

Location: Moorebank, NSW 

Status: Full Time - Position operates on a rotating schedule of 12 hour shifts, working 4 days on 4 days off, alternating between day and night shifts including public holidays and weekends

What your role will look like: 

• Assist in managing train crew rostering changes within the live run period
• Providing leadership in the delivery of customer service 
• Communicating with track access providers, customers, train crew, maintenance providers and terminal staff to achieve the required service delivery
• Compiling and reporting in shift diaries
• Assist in managing incident and fault reporting 
• Assist in managing contingency planning to achieve the optimum result in service delivery
• Working within a close team environment.

What you can bring to the role:

• Proven problem solving and decision making skills
• Computer and keyboard skills
• Strong customer focus
• Ability to establish and maintain good business relationships
• Ability to lead, organize, control and coordinate activities in an operational environment
• High level of communication skills
• Commitment to safety
• Ability to work constructively in a team
• Relevant qualifications or previous experience in planning and coordinating resources in transport operations

Benefits

• Access to QubeCare our employee wellbeing program
• Access to our Employee Assistance Program
• A commitment to develop you to your full potential
• Performance based bonus
• Competitive remuneration

Qube recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from people of all genders, ages and backgrounds. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected on their unique strengths and characteristics.

If you would like to know more information about how we are supporting our employees, you can view our policies and benefits here https://qube.com.au/.

If you want to invest in your future apply now and we will help you reach your full potential.