Customer Service Officer North Fremantle

About us

At Qube, we recognise that our people are our most important asset and are the engine that drives our organisation, playing a vital role in ensuring our business achieve our objectives and deliver on our commitments.

By choosing to work at Qube you will be choosing to work at Australia's largest integrated provider of import and export logistics services with a market capitalization in excess of $4.7 billion. Our diverse operations span Australia, New Zealand and South-East Asia with a workforce of around 10,000 employees.

About the role

As a Customer Service Representative, your role is to provide our customers with a seamless experience by meeting each customer’s end-to-end shipment needs. You will coordinate freight in an efficient and safe manner whilst delivering the highest level of customer service at all times.

Role Location: North Fremantle, WA

What will your role at Qube look like?

• Plan the daily transport function of specific clients and major accounts
• Prepare, check and lodge entries accurately in a timely manner
• Ensure all customer requirements are met by the recording of special instructions
• Ensure smooth and efficient flow of work relating to jobs, follow policy and meet KPIs
• Maintain excellent customer service to internal and external customers and ensure client satisfaction
• Problem solve using own initiative, keeping Qube customers and major clients updated with progress on transportation issues

About you

To be successful in this role, you will ideally bring the following;

• Great interpersonal and communication skills
• Transport / Logistics experience preferred but not required
• Work collaboratively and harmoniously as a part of a team
• Ability to work autonomously using proactive approach to task resolution 
• Flexible and adaptable to work in a demanding environment

Benefits

• Access to QubeCare our employee wellbeing program
• Access to our Employee Assistance Program
• A commitment to develop you to your full potential
• Performance based bonus
• Competitive remuneration

Qube recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from people of all genders, ages and backgrounds. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected on their unique strengths and characteristics.

If you want to invest in your future apply now and we will help you reach your full potential.

You will be required to meet Qube employment criteria which involves a full functional pre-employment medical assessment and may involve a police and criminal history check.