Student Experience Manager

SP Jain School of Global Management is seeking an experienced, collaborative, and student-focused Student Experience Manager to join our Sydney Olympic Park campus.

As an accredited Institute of Higher Education registered with the Tertiary Education Quality and Standards Agency (TEQSA), we are committed to delivering high-quality, globally focused education.

Reporting to the Global Head – Student Experience, you will lead and implement initiatives that enhance the student experience across the Sydney campus. Working closely with academic and professional staff, you will identify opportunities for improvement, drive student-centered initiatives, and contribute to student success, engagement, and retention. The successful candidate will also benefit from mentoring and ongoing professional development.

Key Responsibilities

• Lead the implementation of strategies and initiatives that enhance the student experience.

• Collaborate with academic and professional staff to support student learning, engagement, and success.

• Build strong relationships with students and proactively identify opportunities to improve the student experience.

• Coordinate and implement timely improvements in collaboration with relevant stakeholders.

• Partner with the Student Representative Group to co-design and implement initiatives that enhance the student experience.

• Actively participate in Town Hall meetings and student forums, identifying and responding promptly to emerging issues.

• Work closely with academic and professional staff to identify students at risk and coordinate appropriate interventions.

• Support and attend student engagement activities that promote student transition, retention, wellbeing, and campus engagement.

• Prepare reports and provide insights on student experience for senior leaders and governance committees.

• Coordinate student experience matters with relevant teams to ensure timely resolution and continuous improvement.

• Promote the value of student feedback and encourage participation in institutional and national student survey processes.

• Analyze student experience data and provide evidence-based recommendations to inform continuous improvement initiatives.

• Provide support to the College for student events held on weekends and collaborate with staff to coordinate and deliver an exceptional student experience on an ongoing basis.

Essential Requirements

1. Australian citizen/permanent resident in Australia.

2. Postgraduate qualification from a recognized higher education institution.

3. Demonstrated experience coordinating student experience initiatives within a higher education environment.

4. Proven track record of delivering measurable improvements in student experience, engagement, or retention.

5. Demonstrated ability to build collaborative relationships with academic and professional staff.

6. Strong understanding of student feedback mechanisms, surveys, and the use of data to drive continuous improvement.

7. Excellent interpersonal, communication, stakeholder engagement, and problem-solving skills.
   

Applications should include:

 i.  A cover letter (maximum three pages) addressing your experience against the key responsibilities and essential requirements.

ii.   A current curriculum vitae outlining your qualifications, employment history, and the contact details of three professional referees.

• Applications close: 6 September 2026

• Work arrangement: Full-time - permanent and on-site role, with flexibility to work from home 1 day per week

• On-campus facilities: On-site parking and gym facilities are available

• Visa sponsorship: Please note that visa sponsorship is not available for this position.