Student Experience and Engagement Coordinator

Student Experience and Engagement Coordinator

Founded in 1982, JMC Academy is Australia’s premier institution in Creative Industries education, offering a diverse range of Degrees and Diplomas in Music, Songwriting, Audio Engineering, Film and Television Production, Acting, Entertainment Business Management, Visual Communication (Design), Animation, Game Design, and Music Production. With a 40-year legacy, JMC Academy provides cutting-edge and technologically advanced programs that meet the global demands of the creative industries. JMC operates from 3 large footprint campuses across the east coast of Australia (VIC, NSW & QLD), teaches ~2,500 students per annum and is positioned as one of the largest private higher education providers in Australia.

With advanced-design campuses, ongoing technology upgrades, a dedicated team of academics and industry professionals, and a network of international master class lecturers, JMC Academy is committed to ensuring our graduates make their own indelible mark on industry.

JMC Academy’s ultimate focus is to deliver inspiring and technologically sophisticated programs, which cater to the global needs of the Creative industries. By nurturing, supporting and mentoring students who share a true passion and dedication for these industries, we can guide them into rewarding careers.

Our Purpose

We educate and inspire creative minds to shape their careers and our world.

At JMC Academy, we educate and empower creative minds to transform their passion into lifelong careers and meaningful contributions to the world.

As a vibrant, inclusive community of innovators and explorers, we deliver rigorous, real-world education in the creative industries, uniting academic excellence with practical experience, emerging technologies and industry engagement.

We nurture resilience, compassion, and curiosity in every student, helping them chart their unique path, shape their careers, and become creative leaders who inspire, connect, and thrive, locally and globally.

Our Vision

To be the global leader in creative education, chosen by creatives, trusted by industry.

Our Values

• Creative Innovators — An opportunity to dream, bring our creative genius to life, making meaningful contribution and delivering innovation to the world stage.
• Curious & Resilient Explorers — In a world of uncertainty, we are a team of curious minds, who embrace the uncertain, creating a life of learning, exploration and inspiration. At JMC we grow our voice to be confident and unstoppable. We aren't afraid to fall, as we know we will rise.
• Inclusive Community of Connectors — We create meaningful pathways, only possible through our connections and impact.
• Empathetic & Compassionate Leaders — We care about every individual who walks through our doors, with kindness in our hearts and purpose in our minds.
• Honest, Accountable & of Uncompromising Quality — Our honesty, integrity and quality will not be compromised, as we strive to achieve our best. We are determined to reach our goals, as we hold ourselves and each other accountable.

Our Difference

Creative education requires a unique approach. This is why the JMC student experience is different. Our world-class studios, student spaces and hands-on learning inspire creative exploration, collaboration and innovation.

The Student Experience & Engagement Coordinator is responsible for the campus based implementation of JMC’s student experience framework, driving student belonging, engagement and early trimester retention.    

Reporting to the Student Experience, Engagement & Wellbeing Lead, and working in partnership with the Campus Operations Manager & Student Services team, this role brings the JMC student experience to life on campus through structured student voice governance, community engagement initiatives, student communications and proactive oversight of the student journey.    

The role plays a critical function in strengthening early student connection, identifying engagement risks and contributing to improved retention, satisfaction and consistency of experience across all campuses.    

• Coordinate and administer the Student Voice Council including elections, meetings, agendas, and action tracking.
• Facilitate structured feedback loops between students and campus leadership and, maintain transparent records of student-raised themes and institutional responses and support leadership in closing the feedback loop with students.
• Contribute to term-based reporting on student sentiment and engagement themes.
• Assist with pulse surveys and early engagement feedback mechanisms.
• Escalate emerging student risk indicators appropriately and collaborate with Academic and Student Services teams to ensure early connection and support.
• Monitor participation rates and engagement trends and ensure activities are inclusive and aligned with institutional values.
• Act as a student experience lens within the campus environment.

Work Health, Safety & Wellbeing  

All JMC Academy employees share responsibility for maintaining a safe and healthy workplace. In this role, you are expected to take reasonable care for your own health and safety, and for the health and safety of others who may be affected by your work; comply with JMC Academy’s WHS policies, procedures and safe work practices, and follow reasonable instructions from JMC or emergency response personnel; report all hazards, incidents, injuries and near misses to your line manager as soon as practicable; participate in WHS consultation, training and wellbeing initiatives relevant to your role; and contribute to a respectful, inclusive and psychologically safe work environment, free from bullying, harassment and discrimination. 

• Demonstrated commitment to improving student experience, engagement and belonging.
• Strong understanding of the link between early engagement, student satisfaction and retention.
• Experience coordinating events, student programs, clubs, societies, peer leadership or student representative bodies.
• Ability to manage multiple initiatives across a structured trimester cycle.
• Strong stakeholder engagement skills across students, academic teams and professional staff.
• Experience interpreting student engagement or survey data to inform improvements.
• Ability to operate effectively within a nationally coordinated model while delivering locally.
• Experience in higher education or creative industries education is desirable.
• Working with children check required

 

• You genuinely enjoy connecting with people and creating a sense of belonging.
• You take initiative, follow through on commitments, and keep multiple projects moving.
• You build trusted relationships with students, academics, and professional staff alike.
• You use feedback and data to improve experiences rather than simply report on them.
• You're energised by helping students succeed and contributing to a creative, collaborative campus culture.

• You prefer working behind the scenes and don't enjoy engaging with people every day.
• You wait to be told what to do rather than taking ownership and driving outcomes.
• You're uncomfortable balancing competing priorities and changing campus needs.
• You see student feedback as a box to tick instead of an opportunity to make meaningful improvements.
• You find it difficult to collaborate across teams or communicate with a wide range of stakeholders.

BASE: Sydney

REPORTS TO: Student Experience, Engagement & Wellbeing Lead 

TYPE: Full time, permanent.

SALARY: Competitive, commensurate with experience; we’ll talk specifics early in the process.

A CV and a cover letter outlining your interest in the position and how you meet the criteria listed in the position description.