Consultant Gig #1009–SYD–Remediation Agents/Specialists

Client

We’re looking for Remediation Specialists to support a short-term project focused on correcting customer records and resolving account discrepancies.

• Review and update customer records in internal systems
  
• Reach out to customers to collect missing information
  
• Clarify account issues related to charges or balances
  
• Communicate fee adjustments clearly and professionally
  
• Work with internal teams to ensure accuracy and consistency
  

1. Attention to Detail

• Meticulously reviews data and records for inconsistencies
  
• Able to identify small discrepancies in customer accounts or documentation
  
• Maintains high levels of accuracy across repetitive tasks
  

2. Analytical Thinking

• Can investigate the root cause of data or fee-related issues
  
• Understands how to interpret and cross-reference customer records
  
• Able to apply judgement in determining correct remediation actions
  

3. Communication Skills

• Clear and professional written and verbal communication
  
• Capable of explaining complex issues (e.g., fee adjustments) in simple terms
  
• Skilled at interacting with customers who may be confused, frustrated, or concerned
  

4. Customer Service Orientation

• Empathetic and patient with customers
  
• Understands how to deliver difficult messages (e.g., fees owing) tactfully
  
• Ensures a positive customer experience even while correcting issues
  
  

5. Problem Solving

• Can work through unclear or incomplete information
  
• Makes informed decisions on how to resolve customer account issues
  
• Applies logic and process to ambiguous scenarios
  
  

6. Systems and Data Proficiency

• Experience with CRM or customer information systems (e.g., Salesforce, SAP, or proprietary platforms)
  
• Confident navigating spreadsheets, case management tools, and ticketing systems
  
• Comfortable with basic data entry, auditing, and reconciliation
  
  

7. Time Management & Prioritisation

• Works efficiently to meet daily or weekly remediation targets
  
• Balances speed with quality in record reviews and customer follow-ups
  
• Manages a personal caseload with minimal supervision
  
  

8. Confidentiality & Discretion

• Handles sensitive customer data and financial information responsibly
  
• Understands compliance and data protection standards (e.g., privacy legislation)
  
  

9. Adaptability & Resilience

• Thrives in fast-paced or changing environments
  
• Open to feedback and capable of adjusting to updated processes or priorities
  
  

10. Team Collaboration

• Works effectively with remediation managers, QA teams, and other departments
  
• Shares knowledge, flags issues early, and supports continuous improvement
  

Duration: Initial project will run for 6 months

Location: Sydney, with a strong preference to work from the office due to the customer service and remediation nature of the role.

Rate: Rate to the Remediation Specialists will be $450-500/day

Application Close date:  No later than EOD Tuesday 10th, June 2025. (AEDT)