Service Account Executive - VIC

_{10th August, 2026}

ABOUT US:
 
ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.

We value our people and believe they impact us just as much as we impact them. That's why we are passionate about not only what we do, but how we do it.
 
The Role
 
As a Service Account Executive, you will combine your technical air conditioning expertise with leadership and account management skills. Reporting directly to the State Manager (with a dotted line to the National Service Manager), you will lead a team of 4 technicians and apprentices, oversee Authorised Service Centres (ASCs), and deliver exceptional service outcomes across the state.
 
Key responsibilities include:
 
Authorised Service Centre Management

• Manage relationships and regular call cycles with Authorised Service Centres.
• Conduct quarterly performance reviews, auditing KPIs, stock levels, and safety compliance.
• Select, negotiate, and onboard new ASCs based on capability, geographic distribution, and cultural fit.

• Lead, mentor, and coach direct reports (technicians and apprentices).
• Conduct performance reviews, manage leave approvals, and handle workforce planning.
• Facilitate regular monthly toolbox talks and ensure staff training and certification compliance.

• Provide high-level technical guidance and escalating complex issues to Engineering as needed.
• Conduct product and accreditation training on complex systems (e.g., high-level controls, Hercules series).
• Assist on-site with high-profile clients or complex technical escalation points.

• Oversee service call logging, scheduling, job distribution, and customer escalations.
• Review and approve quotations, warranty claims, and ASC invoices within designated authority limits.
• Ensure strict adherence to WH&S regulations, conducting site safety inspections and risk assessments.

• Trade Qualifications: Certificate III in Electrotechnology Refrigeration and Air Conditioning.
• Industry Experience: Minimum of 6 years of hands-on trade experience.
• Leadership Experience: Proven track record in supervising, leading, or mentoring staff.
• Safety & Compliance: Sound working knowledge of WH&S regulations, risk assessments, and compliance standards.
• Administrative & Systems Tech: Working knowledge of MS Word and Excel, basic inventory management principles, and familiarity with accounts payable/receivable processes.
• Core Competencies: Strong communication, conflict resolution, problem-solving under pressure, and a high-level customer focus.

• Exclusive employee discounts and offers on a wide range of providers through Flare HR
• Discounts on our products for you and your family
• A focus on wellbeing through our Employee Assistance Program and Wellbeing App
• An inclusive and accessible working environment
• Our Recognition Program and App
• Countless opportunities to grow your career