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NSW Government
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About the role
You’re excited by opportunities to explore your potential and try something new.
You’ll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.
In this role, you'll:
Based in Grafton, you will be working as part of a team delivering complex compliance activities to enforce relevant legislation within the point-to-point transport industry.
This role will see you work with industry to ensure compliance and implement complex compliance activity plans in partnership with other enforcement agencies to enforce relevant legislation in relation to public passenger vehicles carrying less than 12 passengers.
This position has a focus in the Grafton region, but there may be opportunities to travel throughout NSW for varying durations of time both planned and at short notice to undertake inspections ensuring adherence to the Point to Point Transport (Taxis and Hire Vehicles) Act 2016. After a period of training Inspectors are authorised to issue penalty infringement notices and compliance notices.
You will lead a Team of Inspectors reporting to the Regional Inspections Manager however on a day-to-day basis you will be working with one other team member.
For more information on this position and business unit, view the role description and information pack.
About you
Your excellent stakeholder management and strong communication skills and your understanding of legislation will enable you to interact with a diverse range of stakeholders within the community including the public, drivers and service providers who range from sole traders to multinational organisations. These skills formed while working in regulatory and compliance sectors will see you excel in the tasks required of this role.
You will bring your ability to produce high quality evidence-based reports leading to the identification of non-compliance and recommendations relating to these.
You're recognised as a leader and team player who can work autonomously, you are an excellent communicator with stakeholder engagement skills, with the ability to “think on your feet”, be adaptable and have strong communication and conflict resolution skills.
Your previous experience working in a regulatory or compliance environment, ideally in a government organisation or the transport industry is highly valued.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Transport for NSW’s Point to Point Transport Commissioner is the industry regulator for all point to point transport, including taxis, rideshare providers and hire vehicles across the state.
The way we travel is changing and our priority is to ensure the safety of everyone using or providing point to point transport in NSW. We do this by educating, informing, building capacity and inspiring confidence across the industry.
We also work in partnership with other agencies such as Transport for NSW and NSW Police to ensure the safety of passengers, the public, drivers and all involved in our road networks.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM Tuesday 25th August 2026
For more information about this role, please contact SHARON.SORENSEN@TRANSPORT.NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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