Medical Receptionist

Shade Skin Cancer Medicine, led by Dr Emily Alfonsi, is a modern, patient-centred skin cancer clinic that is setting a new standard in skin cancer medicine and patient care.

As our clinic continues to grow, we are looking for multiple experienced Medical Receptionists to join our team in full-time, part-time or casual capacities.

As the first point of contact for our patients, you will play an integral role in creating an exceptional patient experience while supporting the smooth day-to-day operations of the practice.

Key Responsibilities:

• Greeting patients and ensuring they feel comfortable and well-informed

• Booking appointments and managing patient records

• Answering phone calls and handling queries

• Assisting with billing and administration tasks

• Appointment diary management with booking of patient consults and procedures

• Providing patients with additional procedure information and surgical estimates

• Coordinatingand booking post-operative follow up appointments

• Billing and receipting of patient accounts 

• Liaising with Medicare, private health funds, insurers, hospitals and referrers.

• Supporting other staff with day-to-day administration of the practice

About You:

We're looking for someone with at least two years' experience in a medical practice who enjoys a varied role, is comfortable multitasking and takes pride in delivering exceptional patient care.

You'll have a positive, patient-first approach, be happy to pitch in wherever needed, and enjoy working collaboratively as part of a supportive team.

Essential qualities:

• Exceptional communication and interpersonal skills 

• Exceptional patient service with a positive, friendly attitude

• Strong work ethic and use of initiative

• Strong organisational and time management skills

• Ability to multitask and problem solve with uncompromising attention to detail

• Willingness to learn new processes and adapt to a dynamic environment

• Proficient computer skills, with sound knowledge of Microsoft Office

Experience:

• Minimum two years' experience in a medical practice is essential

• Experience in a skin cancer clinical setting is highly regarded

• Experience with Best Practice Management software is essential

• Experience with Medicare billing and Online Claiming is essential
   

Why Work With Us?

At Shade Skin, we provide:

• Competitive remuneration package above award rates

• Ongoing structured training and professional development opportunities.

• Discounts on all dermal therapy treatments at our sister clinic - Youth Lab

• Discounts on all cosmetic injectable treatments at Youth Lab

• Discounts on all skincare retail products at Shade Skin and Youth Lab

• An Employee Assistance Program

If you're a people person looking for a fulfilling role where you can make a difference every day, we'd love to hear from you. 

Application requirements

To demonstrate your attention to detail, along with your CV, candidates should include a short cover letter, introducing yourself made for the "Attention of Dr Emily".