Fulfilment Point and Last Mile Fulfilment Manager

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

12 month fixed-term opportunity

At Officeworks, we're committed to delivering a great customer experience through innovative supply chain solutions and a best-in-class fulfilment network. We are seeking an experienced fulfilment network leader to drive the evolution of our order management capability and help shape the future of our delivery offer.

In this highly visible and cross-functional role, you will drive the implementation and ongoing enhancement of order and transport system management functionality, ensuring we maximise the effectiveness of our fulfilment network while balancing customer expectations, sales growth, inventory productivity and cost efficiency.

More About the Role

Reporting to the Head of Transport, Last Mile, and International Fulfilment, you will play a critical role in delivering Officeworks' fulfilment strategy by developing innovative solutions that optimise how products move through our network and into customers' hands.

In addition to leading strategic fulfilment initiatives, you will directly lead a small team of two professionals. You will provide strong leadership, coaching and mentoring to develop team capability, foster collaboration and ensure the team delivers high-impact outcomes aligned to Officeworks' fulfilment strategy and customer-first culture.

You will lead strategic initiatives that improve delivery performance, customer satisfaction and Net Promoter Score (NPS), while partnering with key stakeholders across Supply Chain, Merchandise, Retail Operations, Customer Experience and Technology teams.

This role requires a strong blend of strategic thinking, stakeholder engagement, analytical capability and project leadership to ensure customers have access to the right products, from the right location, at the right time and at the right cost.

Key Responsibilities

• Lead, coach and develop a team of two, creating a high-performance culture focused on collaboration, continuous improvement, professional growth and delivery of strategic business outcomes.

• Lead the implementation and ongoing optimisation of Order and Transport Management System (OMS & TMS) functionality across the fulfilment network.
• Develop fulfilment strategies that effectively balance delivery service levels, sales objectives, inventory availability and cost-to-serve outcomes.
• Identify and deliver initiatives that improve customer delivery experience and Net Promoter Score (NPS).
• Ensure alignment between customer delivery promises, fulfilment capabilities and customer communications.
• Lead end-to-end project management of supply chain and business-wide initiatives, including scoping, implementation, performance measurement and stakeholder reporting.
• Partner with Technology teams to prioritise and deliver system enhancements that support evolving customer and business requirements.
• Engage with Distribution Centres, Transport and broader Supply Chain Operations teams to ensure operational capabilities align with fulfilment strategy and delivery offers.
• Collaborate with Supply Chain Process Improvement and Projects teams to model, analyse and optimise fulfilment network changes and store-node utilisation.

You are a strategic supply chain professional and people leader with a passion for customer outcomes and a proven ability to lead cross-functional initiatives in complex environments. You thrive on solving problems, influencing stakeholders and driving meaningful business improvements.

You'll bring:

• Experience in supply chain, fulfilment, logistics, order management or network optimisation.
• Demonstrated people leadership experience, including leading, coaching and mentoring team members to achieve strong performance, engagement and development outcomes.
• Strong project management experience, including leading large-scale, cross-functional initiatives.
• Demonstrated ability to influence and engage stakeholders at all levels of the organisation.
• Strong analytical and problem-solving skills, with experience using data to support decision-making.
• Knowledge of fulfilment networks, inventory management, transport operations and customer delivery solutions.
• Experience working with order/transport management systems, supply chain technology or digital transformation initiatives.
• Excellent communication skills with the ability to translate complex concepts into practical business outcomes.
• A customer-first mindset and a passion for continuous improvement.

Why Officeworks?

At Officeworks, you'll have the opportunity to make a meaningful impact on how we serve millions of customers across Australia. You'll work alongside talented teams, lead strategic initiatives and help shape the future of our fulfilment network in a fast-paced and collaborative environment.

If you're excited about combining supply chain strategy, technology and customer experience to drive business performance, we'd love to hear from you.

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us!  We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. 
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve.  We proudly commit to providing a safe and supportive work environment for our team.  We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.