Visitor Services Attendant

• Exciting opportunity for someone passionate about customer service & animal care
• Casual role with mostly weekend work & some weekdays to cover
• Casual rate of $45.02 per hour + super

Located within the beautiful grounds of Myuna Farm in Doveton, Melbourne's southeast, our workplace offers more than just a job. It provides the opportunity to be part of a welcoming, community-focused environment where people come together to learn, connect, and thrive.

Myuna Farm is a much-loved destination that brings people of all ages and backgrounds together through authentic farm experiences, education, and recreation. As part of our team, you'll enjoy working in a positive and purpose-driven setting, surrounded by passionate colleagues and a community that values inclusion, connection, and making a difference.

If you're looking for a role where your work contributes to something meaningful while enjoying a unique and supportive workplace culture, Myuna Farm could be the perfect place for you.

Myuna Farm is preserving the agricultural history of Casey while focusing on current environment sustainability issues. As a public community farm, it is managed by City of Casey and is a place where adults and children can experience hands on contact with farm animals and native wildlife.

We live our values of dreaming big, empowering each other, and making our community proud.

Our Benefits:

Benefits | City of Casey 

• Development-focused organisation with access to diverse professional development courses, networks and programs, including financial support for obtaining relevant certifications.
• Multi-award-winning architectural office building with equipped Kitchens, free coffee, onsite Café, Library, and so much more.

A bit about the role

• The Visitor Services Attendant will play a key role in ensuring the smooth operation of Myuna Farm, delivering exceptional customer service, managing administrative tasks, and assisting in animal care.
• This casual position, primarily focused on weekend shifts, offers the opportunity to engage with visitors, sharing valuable insights on sustainable farming practices and supporting the farm’s mission of promoting environmental stewardship and responsible agriculture.

What you’ll deliver

• Provide a high level of customer service and participate in staff meetings and staff training sessions.
• Assist with Myuna Farm general office operations regarding group bookings, telephone enquiries, point of sale service.
• Ensure when delivering point of sale service, conducting train / pony rides and supervising animal interactions they are performed in a professional and friendly manner.
• Support in preparation, setup and pack up of the venue for group excursions, programs and/or functions.
• Perform feeding of farm animals and general farming maintenance and cleaning duties.

What you’ll bring

• Experience working in a customer services role in a dynamic and complex work environment.
• Enthusiasm for customer service with a people person mindset.
• Exceptional communication skills, including written, verbal and active listening.
• Demonstrated ability to interact effectively with a diverse range of customers.
• Experience working with young children and families is valued
• Qualification or experience in teaching and working with children is valued.
• Qualification in animal care or handling or experience working with animals is valued.
• Computer skills including MS Office suite
• Present confidently to a wide variety of audiences (public speaking).
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check, Eligibility to Work check, Functional Assessment (Medical/physio).

What’s next?

If you think this role might be for you, we would love to hear from you.

Please apply by following the links and attaching a cover letter and resume.

To find out more about the role, please contact, Ethan O’ Connor, Coordinator Farm Activities and Education, and *********@casey.vic.gov.au.

Applications will be accepted until 11.55pm on Sunday 30 August 2026.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

At the City of Casey, we are proud to be an inclusive, child safe, and equal opportunity employer. We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9777 or ******@casey.vic.gov.au.

The City of Casey reserves the right not to make any appointments for this position.

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