Service Receptionist

Service Receptionist – Frankston Toyota

The Role

First impressions matter, and at Frankston Toyota you'll be the one making them. As our Front of House Service Receptionist, you're the welcoming face of our service department — meeting and greeting every guest with warmth, energy and genuine care from the moment they walk through the door.

This is a full-time role with hours you can plan your life around: 8:00am to 5:00pm Monday to Thursday, and 7:00am to 3:00pm Friday. Weekends are yours.

Your day will include:

• Welcoming guests to the service desk and making them feel looked after

• Managing incoming calls to the service department

• Coordinating service bookings over the phone and face to face

• Offering our guests a tea, coffee or water and a comfortable wait

• Supporting our Service Advisors to keep the department running smoothly

The Person

You're a natural people-person who lights up a room. Ideally you've spent time in a customer service or reception role, but just as important is your attitude — friendly, warm, approachable and always ready to make someone's day a little easier.

You'll thrive here if you're highly organised, calm under pressure and able to juggle several things at once in a busy environment. You present yourself immaculately, read a room instinctively, and take pride in giving every guest a first-class experience. You're confident with Microsoft Office and quick to pick up new systems and skills.

The Future

We're big believers in growing our own. We employ to develop and promote from within, and the natural next step from this role is into a Service Advisor / Guest Experience Consultant position — though that's just one of many doors that can open. With multiple sites across the group, the opportunities to grow are genuinely endless, and we'll build a development plan with you to help you get there.

Our Values – Mission 100

Mission 100 defines our vision: to become the most respected and loved dealership group in the country, famous for always putting our customers and teammates first.

It's brought to life every day through our core values:

• 100% Effort

• Teamwork

• Integrity

• Respect

• Fun

• Recognition

The Company

HFH Auto Group is one of the largest automotive dealership groups in Melbourne's South East. Established in 1996, we've grown from a single brand to representing some of the most trusted names in the industry — including Toyota, Ford, Mazda, Lexus and Jayco. Across the group we employ 500+ people, many of whom have been with us for 20, 30 and even 40+ years. That's a wealth of knowledge, experience and mentorship on offer to every member of our team.

If we've got your attention and you're feeling excited about this role, we'd love to hear from you. Click APPLY now and send through your resume and a cover letter letting us know which site you're applying for.