Customer Support Coordinator & All Rounder

• Full-time Hours Mon - Fri (No Weekends!)

• Fun, Friendly & Sociable Culture

• Renewable Energy Industry

About Clean Power Australia:

Clean Power Australia is a fast moving and rapidly growing Solar and Battery Installation Business operating across NSW, QLD, ACT & SA. Founded in 2017, by the two directors; CPA has grown into a national business built on one simple mission; make solar and battery solutions accessible, affordable and reliable for every home and business.

About The Role

We are seeking a customer-focused & organised individual to join our vibrant team here at Clean Power Australia as a Customer Support & All Round Support Coordinator. If you are enthusiastic individual, enjoy assisting customers, and thrive in a dynamic & busy work environment, this is the perfect opportunity for you.

Duties & Responsibilities

• Provide exceptional customer service to customers inquiring about solar and battery products & jobs via phone & email - mainly inbound calls with some outbound to do follow ups

• Coordinating & organising internal teams diaries

• Keep customers informed and up to date on enquires during the whole process - when & who is going to be there!

• Work closely with our installation & scheduling team to help schedule jobs & stock

• Organise critical jobs and plan them based on resource availability & priority

• Collaborate internally with cross-functional teams to ensure effective communication and resolution of customer issues

• Maintain accurate and up-to-date customer records in our database (Monday.com)

Skills & Experience

• Previous experience in a customer service or coordinating role in an office - any industry is welcome!

• Strong communication skills with the ability to explain concepts in a clear and understandable manner

• Excellent problem-solving abilities and a customer-centric mindset

• Positive & a team player mindset!

• Dynamic and agile individual - this is a fast moving industry!

• Ability to work in a fast-paced environment and adapt to changing priorities

• Proficient in using CRM tools

What We Offer

• Full-time hours Monday - Friday in our brand new office based in Mascot - NO WEEKENDS!

• Office based in Mascot super accessible via train & bus

• Full industry training provided (Solar & Battery)

• Great manager & family-feel culture - WE ARE A FUN BUNCH!

• Opportunities for professional development and career advancement

• Work with a passionate and dedicated team in the sustainable energy sector

• Come join a entrepreneurial business - no boring corporate, micromanaged environment!

• Immediate start available

• WHV holders welcome to apply if have long-term plans to stay in Australia i.e de facto visa

The recruitment process will be a phone interview with our Recruitment Manager, Jessica followed by a face to face interview with the hiring manager.

If you are interested, please attach your CV and we will give you a call.