Program Support Officer Hybrid

Location: Various / Hybrid

About the Role:

IntoJobs is seeking a highly organised and detail-oriented Program Support Officer to support the administrative and compliant delivery of our Self-Employment Assistance (SEA) and Career Transition Assistance (CTA) programs. This role is ideal for someone who enjoys working in a fast-paced environment and takes pride in ensuring program administration, compliance requirements and stakeholder coordination are completed accurately and efficiently.

As a Program Support Officer, you will provide administrative and operational support across SEA and CTA, including participant onboarding, program documentation, compliance activities, reporting, workshop coordination, and record management. Working closely with program staff, DEWR and key stakeholders, you will help ensure programs are delivered smoothly, compliantly, and in line with contractual requirements.

About IntoJobs and our Delivery Model:

IntoJobs is contracted by the Department of Employment and Workplace Relations (DEWR) to deliver Workforce

Australia services and is part of the IntoWork Group, providing employment services across Australia.

Key Responsibilities:

Customer Experience

· Be the first point of contact for participant enquiries via phone, email and online channels.

· Conduct welcome and outreach calls to support participant engagement.

· Guide participants through program requirements, eligibility and processes.

· Provide professional, responsive and participant-focused customer service.

Program Administration & Coordination

· Coordinate day-to-day administrative activities across SEA and CTA programs.

· Prepare participant documentation, contracts, compliance forms and program resources.

· Support workshop scheduling, participant bookings and appointment coordination.

· Assist trainers, mentors and facilitators with program delivery requirements.

· Manage program inboxes, calendars and general administrative functions.

Compliance & Reporting

· Maintain accurate participant records and data integrity across systems.

· Ensure documentation meets contractual and DEWR requirements.

· Assist with reporting, audits and evidence collection activities.

· Support privacy, information security and quality assurance requirements.

Stakeholder Engagement

· Build positive relationships with internal and external stakeholders.

· Liaise with Contact Centre teams and regional offices to support participant enquiries.

· Assist with stakeholder engagement activities and referral pathways.

· Maintain stakeholder records and provide timely responses to enquiries.

What You’ll Bring

· A genuine passion for helping others and contributing to community outcomes

· Strong communication and relationship building skills

· The ability to work effectively with people from diverse backgrounds and circumstances

· Strong organisational skills with confidence managing administration and reporting

· A results focused mindset and comfort working towards targets

· Experience in employment services (particularly Self-Employment Assistance or Career Transition Assistance, recruitment, community services or a related field (desirable, not essential)

· Intermediate skills in MS Office or similar systems and experience using databases

· A current driver’s licence (where travel is required)

What We Offer

As part of the IntoWork Group, you will be supported to grow your career in a purpose driven organisation that values its people. Benefits include:

· Professional development and career progression opportunities

· Company laptop and mobile phone

· Access to the Employee Assistance & Wellbeing Program, including confidential mental health, financial, nutrition and legal support

· Access to IntoWork wellbeing initiatives

· 13 weeks long service leave, milestone recognition and service-based rewards

· A supportive team environment where your work makes a real difference

Eligibility Requirements

· Eligibility to work in Australia

· Ability to obtain a National Police Check

· Ability to obtain a Working with Children Check

Our Commitment

IntoJobs and the IntoWork Group are committed to inclusion and equity. We support National Reconciliation through the implementation of our Reconciliation Action Plan, fostering respectful relationships and creating meaningful opportunities with Aboriginal and Torres Strait Islander peoples