_{27th July, 2026}

About the Opportunity
Roster: Rotating roster, 6-8 shifts per fortnight
Hours: 13-hour shifts between 7:00 AM and 10:00 PM
Start: Immediate / Short notice preferred

Our client is a leading global organisation providing critical assistance and support services to people travelling and living internationally. They are seeking an experienced International Operations Coordinator to join their Sydney-based team.

In this fast-paced role, you will manage a high volume of calls and emails, coordinate assistance cases, and work with medical, security, travel, logistics, and operational specialists to deliver timely and effective solutions.
Key Responsibilities

• Manage and coordinate assistance cases from initial contact through to resolution.
• Handle high-volume calls and emails professionally and efficiently.
• Assess client needs and coordinate appropriate medical, travel, security, and logistical support.
• Liaise with internal specialists and external service providers.
• Maintain accurate case records and provide timely stakeholder updates.
• Resolve issues proactively while managing multiple priorities.
• Deliver exceptional customer service and follow operational and company procedures.

About You

• Experience in customer service, client services, operations, contact centre, or case management.
• Excellent communication and stakeholder management skills.
• Strong attention to detail and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Comfortable working in a fast-paced, process-driven environment.
• Full working rights in Australia.
• Available to work onsite in Sydney CBD and undertake a rotating roster.
• Candidates available to commence at short notice are encouraged to apply.

Diversity & Inclusion
Our client is committed to creating an inclusive and supportive environment where everyone has the opportunity to thrive. We encourage applicants of all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, people of diverse genders, cultures and languages, LGBTQIA+ identities, neurodivergent individuals, and veterans, to apply. We value the unique perspectives, experiences, and skills that diversity brings to the workplace.

Apply Now
If you are a customer-focused professional who thrives in a fast-paced environment and enjoys helping people, we would love to hear from you.

Apply now with your updated resume to be considered for this exciting opportunity.