Communications and Marketing Coordinator

ABOUT YOUR ORGANISATION

We believe everyone should have a safe, secure and affordable home.

We’re a small but mighty not-for-profit with a national reach, raising funds through campaigns like CafeSmart, DineSmart, and SleepSafe, and our ongoing work with philanthropy, the corporate sector and wider community.

We have distributed grants and material to over 1,000 local organisations since 2003 and have a strong focus on also raising awareness, building capacity and widening understanding and education of homelessness in Australia. We know local leaders, volunteers and community groups are best placed to identify what support their communities need, and have solutions and mechanisms in place that work for them and their community.

They are the lifeblood of so many suburbs, towns and regions and play a critical role in creating caring and resilient communities and that's why we believe in keeping our impact local and grassroots.

We see the role of StreetSmart as a supportive and responsive ally for those on the frontline of service delivery to the most vulnerable in our community. These front-line services are often under-resourced, have limited fundraising capacity and find making formal applications for funding challenging. Our evidence-based, data-driven approach to impact ensures that our grant making addresses emerging trends, vulnerable cohorts and regions with high rates of homelessness.

ABOUT THE ROLE

The Communications and Marketing Coordinator (0.6 FTE) is designed to strengthen how StreetSmart connects with donors, partners, and the public through powerful storytelling, thoughtful content strategy, and coordinated communications.

Working closely with the Fundraising Campaigns & Engagement Manager, this position leads the strategic direction and management of our communications ecosystem ensuring that every piece of content, across every channel, is purposeful, consistent, and inspiring. You’ll work closely with our digital and brand agencies to bring stories to life, guiding web content, SEO, SEM, and performance reporting.

You’ll oversee the planning and delivery of compelling written content across web, social, donor communications, and reports, ensuring StreetSmart’s impact and voice are clearly articulated - particularly for high-value partners and donors within the philanthropic sector . A major focus will be driving acquisition and engagement strategies for our key campaigns including CafeSmart, SleepSafe, collective giving activities and new initiatives, helping to attract new audiences while deepening relationships with our existing supporters.

This is a part-time role for a strategic communicator who can bring together creativity, data, and collaboration, shaping how StreetSmart tells its story, grows its reach, and builds lasting donor engagement.

ABOUT YOU

You’re an emerging communicator and strategist who can translate ideas into authentic, well-crafted narratives that connect people to purpose. You bring strong writing and editing skills, and understand how to tailor content for different audiences and mediums.

You’re confident managing agencies and partners, with solid understanding of web content management, SEO, SEM, and how to interpret performance insights to guide improvements. You’re skilled in campaign planning, from concept through to delivery, and understand how to balance creative storytelling with audience growth and donor acquisition goals. You love data, and how it can support communications in systems like Mailchimp, and how it operates in CRM's such as Salesforce.

You enjoy collaborating across teams, juggling priorities, and bringing structure to creative work. You think strategically but aren’t afraid to get hands-on when needed. Most of all, you’re motivated by impact helping StreetSmart share its story in ways that build understanding, inspire action, and create change.

Please see the position description for Key Selection Criteria.

ADDITIONAL BENEFITS

• We are fortunate to work out of Gate 8, in East Melbourne, an NGO shared work space, which includes an onsite cafe, restaurant, 24-hour gym, end of trip facilities and bike storage
• Flexible work arrangements, with work from home opportunities
• Salary packaging available

NEXT STEPS

Click Apply Now and follow the prompts to submit your application as applications are being reviewed on a rolling basis.

Please note, this is a part time role (0.6 FTE) offered as a permanent position.

StreetSmart Australia is an Equal Opportunity Employer. Aboriginal and Torres Strait Islander people, people with disabilities, LGBTQIA+ people, people with lived experience of homelessness and intersectional issues, and culturally and linguistically diverse people are strongly encouraged to apply. We are happy to adjust our recruitment process to support accessibility needs.

For questions, contact Alan White (CEO) at alan@streetsmartaustralia.org using the subject line: Communications and Marketing Coordinator enquiry via EthicalJobs.

A position description is attached.