Senior Receptionist

Provide professional, friendly and compassionate front-desk service to patients and visitors.

Manage patient enquiries in person, via telephone and email in a timely and professional manner.

Coordinate patient appointments, cancellations, rescheduling and follow-up bookings.

Manage clinician diaries and ensure appointments are scheduled efficiently.

Process patient registrations, referrals, medical records and relevant documentation.

Process Medicare, private health and other patient billing requirements accurately.

Manage payments, receipts, account enquiries and outstanding balances where required.

Maintain accurate and confidential patient information in accordance with privacy requirements.

Liaise with doctors, nurses, allied health professionals, specialists and external healthcare providers.

Coordinate referrals, correspondence, pathology results and other clinical documentation as required.

Assist with the onboarding and training of new reception and administration staff.

Provide day-to-day support and guidance to junior reception staff.

Assist with managing reception workflows and ensuring administrative procedures are followed.

Monitor appointment schedules and help minimise delays and patient waiting times.

Handle patient concerns and complaints professionally, escalating matters to management when appropriate.

Maintain a clean, organised and welcoming reception and waiting area.

Assist with stock control, ordering and general practice administration.

Support the Practice Manager and clinical team with administrative tasks and operational requirements.

Ensure compliance with practice policies, procedures, confidentiality and workplace health and safety requirements