Account Project Manager

An exciting opportunity is now available for an Account Project Manager to join our growing team.Location: North Melbourne, VICPosition: Account Project Manager Type: Full-timeSector: Brand, B2B Marketing, and Digital Consultancy
About Mo Works"Our mission is to empower those building a better future."Mo Works is a creative digital consultancy - not a traditional agency. We work with bold brands across education, utilities, health, energy, public sector, and logistics to reposition their brands, realign marketing and sales, and rebuild digital experiences that drive real, measurable growth. Our work spans strategy, brand and communications, marketing campaigns, websites, digital products and technology delivery, often bringing multiple disciplines together within the same engagement.Learn more: moworks.com.au | instagram.com/moworks
Role PurposeThis is a delivery role at Mo Works - the person who keeps projects moving, clients informed and delivery under control.
You’ll own the day-to-day delivery and client relationship across a portfolio of projects, from kick-off and planning through to delivery, launch and close-out.
Projects may include brand strategy, communications, campaigns, ongoing marketing, websites, digital products, UX/UI, technology or integrated engagements involving several of these disciplines.You’ll sit at the intersection of the client and our internal team, translating objectives and feedback into clear briefs, coordinating the right people and inputs, managing expectations, and keeping scope, timelines, budgets and risks visible throughout delivery.
You’ll also be responsible for building strong day-to-day client relationships; understanding what matters to each client, identifying issues early and helping create an experience that supports long-term retention.
Key ResponsibilitiesProject DeliveryManage concurrent projects and client engagements from kick-off through to delivery and close-outBuild and maintain project plans, timelines, scopes, budgets and resource requirementsTrack milestones, dependencies, risks and blockers across the project lifecycleCoordinate delivery across strategy, brand, content, marketing, UX, design and development teamsKeep feedback, approvals and internal inputs moving to avoid delaysManage changes in requirements while protecting scope, timeline and budgetMaintain accurate project documentation and tasks in ClickUpRun structured project close-outs and capture key learnings
Client & Account ManagementAct as the primary day-to-day contact across your client portfolioLead project meetings, status updates and delivery communicationsKeep clients informed, aligned and confident in progressUnderstand client objectives, stakeholders and prioritiesTranslate feedback into clear, actionable internal briefsManage expectations when timelines, priorities or requirements changeIdentify scope creep and change requests earlyBuild trusted relationships that support client satisfaction and retentionIdentify client challenges and opportunities where Mo Works can add further value
Internal Coordination & Delivery OperationsEnsure internal teams understand project objectives, deliverables and deadlinesPrepare clear briefs, actions and task requirementsMaintain visibility over workload, capacity and project healthConsolidate feedback before passing it to delivery teamsAnticipate risks and escalate issues where neededSupport QA and internal review before client presentationTrack project hours and budgets against allocation to protect marginReport on project status, commercial health and risksContribute to improving project management processes, templates and workflows
Decision RightsYou are accountable for:Project status and delivery controlDelivery and client communicationDay-to-day client relationship healthScope control and change identificationEscalation of delivery, commercial or relationship risks
KPIsProjects delivered on time and within scopeProject margin performance (hours vs. allocation)Client satisfaction and retention
What Success Looks LikeYou know the status, next step and risks of every project you manageProjects feel organised and under control, even when priorities changeClients know what is happening and what comes nextInternal teams receive clear briefs and consolidated feedbackScope changes, risks and blockers are identified earlyProjects are delivered within agreed timelines and commercial expectationsClient relationships remain strong beyond individual projectsNothing important falls through the cracks
Ideal Profile3–5 years' experience in project management, account management or client services, ideally within a creative, marketing, consulting or digital environmentExperience managing strategy, brand, marketing, communications, website or digital projects from kick-off through to deliveryStrong understanding of scope, timelines, budgets, risks and resourcingExcellent client and stakeholder management skillsCommercial awareness and understanding of how delivery decisions affect project profitabilityStrong problem-solving skills with the ability to identify risks earlyAble to turn client objectives and feedback into clear briefs for specialist teamsComfortable working across strategy, marketing, creative, design and developmentHighly organised and able to manage multiple projects and prioritiesStrong written and verbal communication skillsSelf-directed, accountable and comfortable taking ownershipProficient with ClickUp or similar platforms, Slack, Google Workspace and collaborative tools such as Figma
Why Join Us?Work across a diverse mix of strategy, brand, marketing and digital projectsCompetitive salary with performance-based incentivesOngoing training and professional development supportFlexibility and an emphasis on work-life balanceDay off for your birthday 🥳Pet-friendly office + bring your dog or cat 🐕