Receptionist

NFP | Casual | Gold Coast Rehoming Centre | Animal Care and Veterinary Services Award rate from $35.30 to $36.81 per hour

About Us

At AWLQ, our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.

The Opportunity

AWLQ is currently looking for a casual Rehoming Receptionist to join our Gold Coast Rehoming Centre. In this role, you'll support the Rehoming team in providing the highest level of customer service and care to our customers and their animals.

You'll be working with a team of highly skilled and passionate professionals under the banner of one of the most respected brands in animal welfare. If you are passionate about directly impacting animal welfare, we'd love to talk to you.

Key Responsibilities

• Answer incoming calls with strong professionalism and accurate information.
• Manage a high volume of client enquiries via phone and in person, ensuring each is directed to the right department or resolved promptly.
• Provide strong face-to-face customer service and facilitate appointment setting.
• Facilitate the impounding and reclaiming of animals.
• Ensure register balances are reconciled at the end of each day.
• Assist with preparing invoices and other documentation, as well as document management.
• Replace merchandise in the Rehoming store.
• Complete a variety of general administrative duties.
• Responsible for opening and closing the reception area and ensuring it is clean and tidy.
• Comply with all OH&S guidelines to ensure high standards of personal care are maintained.
• Ensure issues are addressed and conflicts resolved with a high degree of customer support.
• Answer a broad range of client questions associated with AWLQ and work in accordance with policies and procedures.

Essential Qualifications and Experience

• Current driver's licence.
• Strong experience in a high-volume, intensive customer service environment.
• A minimum of 2+ years of experience in administrative and reception roles.
• Intermediate Microsoft Office Suite and IT systems ability (minimum).
• Availability for weekend shifts.
• Police clearance check.
• Strong communication and interpersonal skills combined with the ability to resolve customer issues.
• Demonstrated affinity with animals.
• Demonstrated ability to work well with all levels of the team and wider organisation.
• Ability to work independently as well as effectively contribute in a team environment.
• Strong attention to detail.

Desirable Criteria

• Experience with local governments, particularly council local laws.

We Offer

• Access to an independent Employee Assistance Program.
• Retail and veterinary discounts.
• The opportunity to play an instrumental role in our lifesaving work every day.
• A culture where everyone has the opportunity to do meaningful work and is recognised for their efforts.

How to Apply

If you're excited by this role and ready to support the future of animal welfare, we want to hear from you.

Please submit your application, including your resume and cover letter, outlining your relevant experience. Applications will be reviewed as they are received, and we'll close the position once we find our ideal candidate.