Learner Support

Company Description

Mentem by UNSW is a business founded by the University of New South Wales - we bring together digital product technology, the cutting-edge of adult learning and university subject-matter expertise to create outstanding learning experiences that solve the future-of-work challenges facing organisations and individuals. 

We’re not just another learning provider, we deliver results by providing solutions to upskill, cross-skill and re-skill the workforce of today for the challenges of tomorrow. 

Our Mission: Secure 500,000 jobs by 2030 

You can find out more about us at https://mentem.co or follow us on LinkedIn https://www.linkedin.com/company/mentembyunsw

Why join us? 

• Social Impact - Mentem is extending UNSW's social vision to shape and progress a just society. With disruption changing the nature of work, Mentem provides a solution to enterprises that will ensure their workforce has the skills required to continue to remain effective. 

• Learning Innovation - Mentem is working at the cutting edge of learning innovation, delivering capability uplifts to organisations in a way not done before. 

• Opportunity to Grow - We are a learning-driven organisation and have ambitious growth plans for our programs, our business and our people. 

• Flexible and Inclusive Culture - Enjoy our flexible workplace with hybrid working arrangements and diverse, inclusive team. Collaborate directly with experts in learning design, client development, client success, strategy and operations. 

Job Description

Reporting to the Client Relationship Director, our client success team are responsible for the satisfaction and experience of our clients and learners in Mentem programs.

Our Learner Support agents are responsible for supporting learners, facilitators and stakeholders in Mentem’s live online sessions and asynchronous online learning tools.

This involves troubleshooting access issues for facilitators and learners, noting and escalating learner questions or issues, and managing functions like breakout rooms and collaborative whiteboards. They may also be involved in responding to or escalating Tier 1 customer support enquiries via email and simple online tools.

About you

Work arrangements

• This is a fully-remote casual role, with a variable workload (from 0 - 10 hours per week) depending on our project and program timelines
• Workload and schedule will be confirmed on a weekly basis
• Project onboarding Q&A, access to reference materials, and log-in access to required web apps will be provided

Qualifications

• Ability to work independently to a specified process
• Experience using MS Teams and Outlook
• You’re a people person and enjoy communicating
• You’re patient and enjoy solving problems

Additional Information

This is a casual role, we are flexible with working hours and number of hours. We Specifically need people who can work Fridays