Customer Service Representative

After more than five decades in the industry, Wilson Parking is recognised as the market leader in the field of car park asset management in Australasia. We take pride in the fact that the car parks under our management are maintained to the highest standards and that we deliver the highest level of parking efficiency to ensure that our valued customers are provided with a seamless parking experience. Being a part of our team means living our core values of:

Care - People, Customers and communities' matter
Integrity - We do what's right, not what's easy
Accountability - Ownership is every persons responsibility
Innovation - Change that adds value


THE POSITION
We currently have multiple positions available for Customer Service Representatives working on a rotating roster.
* Casual opportunities in Adelaide
* Afternoon shifts: 12:00PM - 9:00PM
* Overnight shifts: 9:00PM - 5:00AM


This position will work closely with South Australian Operations team including Customer Care & Parkwatch in providing customer service in the field, safety provisions, health checks and maintaining carpark equipment of designated sites within the branch portfolio during the hours of your designated roster.

The position is a field support conduit for Operations Supervisors, Area Operations Managers, Portfolio Managers and Senior Business Managers to provide a physical presence in car parks when required to ensure customer service, health checks and equipment servicing/integrity is performed when required.


WHAT WE ARE LOOKING FOR
Your friendly and hardworking nature will play a major role in your success. To be successful in this role you will have:
* Minimum 1 year experience in car park operations or a similar technical role
* Full work rights in Australia
* Strong understanding of car park equipment and systems (hardware and software), with ability to carry out basic technical repairs
* Ability to work autonomously in the field
* Operate across multiple sites with minimal supervision
* Ability to troubleshoot equipment and respond to operational incidents
* Intermediate computer skills (Excel, Word, Outlook)
* Experience in a customer service-focused environment
* Strong problem-solving and decision-making skills
* Ability to multitask and manage competing deadlines
* Good time management skills and ability to work independently
* Ability to work effectively in a team environment
* Understanding of and commitment to Work Health & Safety (WHS/OH&S) procedures
* Confident communicator, able to liaise with staff, clients, contractors and customers
* Good local area knowledge
* Excellent driving record



Candidates will be required to complete a national police check.

In addition to standard Award Employment Conditions, you will receive uniforms, appropriate training and free parking when working.


Due to the high volume of applications we are expecting to receive, only shortlisted candidates will be contacted.


At Wilson Parking, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today.