Receptionist

Role based in the Melbourne CBDOpportunity to join a close-knit reception team taking inbound callsVPS 2.2 - Ongoing, full-time role
About us
Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.
Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.
Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
About Funds in Court
Funds in Court (FIC) supports the Senior Master, who holds funds, investments, and assets, principally for people with a disability. FIC works to ensure the safe and effective investment of clients' funds at low cost, and to use funds in a manner that responds to clients' diverse needs and aspirations. FIC is a self-funded, not-for-profit division of the Court that also manages funds paid into Court.
About the role:
The Receptionist is responsible for being the first point of contact for all enquiries to Funds in Court (FIC). As the first point of contact, this role must establish and strengthen effective networks and relationships ensuring timely, appropriate and efficient communication links with internal and external stakeholders.
Key accountabilities:
Performing client and telephone reception duties, direct enquiries to the appropriate section and officer within FIC. This includes:Promptly vetting and assessing telephone inquiriesDealing with inquiries at first instance, assessing significance, judging priorities and status and referring only those inquiries which need be referred to relevant officers in priority order.Responsibility for providing appropriate response to internal and external queries including:Provide general information about FICPerforming a range of administrative functions to support the effective processing of clients' applications for funds, in line with FIC policies and guidelines.
About you/skills and experience:
Experience of a call management and telephone control system (CentrePal would be an advantage)Proven ability to perform all aspects of receptionist dutiesExcellent telephone manner, in particular experience in working with people who may have an Acquired Brain Injury (ABI) Intellectual Disability and people with Mental Health issues.
How to apply
Applications must include:cover letter;curriculum vitae; and
Applications will be reviewed as received and interviews may commence prior to the advertising closing date.
Previous applicants need not apply.
Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.
As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.