Early Childhood Administration Officer

About the role

ACA Queensland is seeking a capable, organised and professional Early Childhood Administration Officer to provide high-quality support across membership, engagement, events, partnerships, marketing and general administration. This is a varied coordination role suited to someone who enjoys being the central point of contact, keeping workflows moving, supporting members, managing enquiries and contributing to the smooth delivery of events, communications and sector initiatives. You will take ownership of incoming phone calls, shared inboxes, member enquiries, follow-up actions and day-to-day coordination tasks, while working closely with the Membership & Engagement Manager, Marketing Manager and broader team.

Key responsibilities

• Managing incoming phone calls, shared inboxes and member enquiries in a timely, professional and helpful manner.

• Coordinating membership administration including onboarding, renewals, CRM updates, reporting and follow-up actions.

• Supporting member engagement activities, communications, surveys, resources and centre outreach.

• Assisting with event coordination including registrations, attendee communication, supplier liaison, run sheets, materials and post-event follow-up.

• Providing marketing and communications support including newsletters, social media scheduling, website updates, campaign assistance and collateral preparation.

• Supporting partnership administration, deliverable tracking, reporting and communications.

• Providing proactive administrative support including document preparation, meeting coordination, minute-taking, workflow tracking and action follow-up.

About you

• Strong administration, organisation and follow-through skills.

• Excellent written and verbal communication skills, including confidence handling phone calls and email enquiries.

• High attention to detail and the ability to maintain accurate records, reports and communication materials.

• Confidence using Microsoft 365, CRM systems, email marketing tools and Canva, or the ability to learn new systems quickly.

• The ability to work independently, manage deadlines, prioritise requests and contribute positively to a collaborative team environment.

• Experience in the early childhood education and care sector, membership organisations, not-for-profit environments, events or marketing support will be highly regarded.

Benefits

• Varied role across membership, events, partnerships, marketing and sector engagement.

• Opportunity to contribute to work that supports early childhood education and care services across Queensland.

• Supportive team environment with opportunities to learn, contribute ideas and build broad coordination experience.