Operations + Sales Coordinator

5v5 refers to popular fast-paced 5-a-side sports league events, most notably in Futsal and Basketball. These community leagues offer social and competitive games within a friendly and supportive atmosphere for all to enjoy. Partnering with Sydney Sports Management Group, 5v5 leagues are available at a number of locations across metro Sydney.

We are on the hunt for a passionate Operations & Sales Coordinator to lead operations, drive sales performance, and deliver exceptional customer service.

This is a unique opportunity to lead our operations, oversee day-to-day management, performance and growth of our programs – whilst taking ownership of our sales function and leading a dedicated sales resource.

Key Responsibilities

1. Deliver exceptional customer service to patrons in person and over the phone
2. Manage team registrations and system software (training provided)
3. Provide operational expertise including sales execution, resource allocation, venue operations, scheduling, systems, customer experience and operational delivery
4. Own the sales management function – set targets, develop sales strategies, and oversee the performance and output of a sales resource to drive league growth and new team acquisition
5. Coach, support and manage a sales team member, ensuring consistent lead follow-up, conversion activity, and alignment with broader business goals
6. Maintain quality control ensuring game-day quality is at an optimal standard
7. Liaise with the Director on new initiatives whilst supporting the operational components
8. Build relationships and work with different sectors of the community
9. Provide sales and marketing direction to generate new leads
10. Support the setting up and packing up at the end of game day (when required)
11. Support the operational roster and contribute to venue management duties to ensure the successful operation of our competitions
12. Contribute to the Work, Health and Safety of all patrons and staff

What Are We Looking For

• Previous experience in the coordination and delivery of programming in the Sport and Recreation industry
• Knowledge and understanding of the Sport and Recreation industry, with a commercial focus
• Demonstrated experience in sales management or leading a sales function, including oversight of a sales team member or resource
• Skilled at communicating with patrons from diverse backgrounds
• A hands-on, proactive attitude whilst being part of a supportive team culture
• Proven ability to work in a high-paced, active environment
• Weeknight and Weekend availability essential
• Working With Children Check essential
• First Aid certified or a willingness to obtain prior to commencement of the role

About 5v5

5v5 operates futsal and basketball competitions across multiple venues throughout metro Sydney, delivering structured, social and competitive sports programming to hundreds of teams and players each season. In partnership with Sydney Sports Management Group, we are seeking a highly capable operational leader to oversee the day-to-day management, performance and growth of our established programs.

Benefits

• Opportunities within a larger organisation
• Flexible rostering to support the operational needs of the business
• Training and development opportunities
• Empowering leadership team
• Grow your career with a sport and recreation business