Sales Support Administrator

Interacoustics is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them.

Interacoustics provides specialist calibration, repair and support services for hearing and balance equipment to the Audiology industry throughout Australia. Our customers include Hearing Clinics, General Practitioners, Community Health Centres, Hospitals, Schools and Heavy Industry. 

The Role:

To provide administrative support functions to the full Interacoustics Team
To create a positive client experience and foster a supportive team environment
To ensure operational consistency across all brands by establishing and maintaining agreed practices and procedures

Key Accountabilities:

• Co-ordinating the relevant logistics to ensure the delivery of equipment and supplies to the appropriate destination – incorporating the timely booking of couriers
• Providing support and order processing on relevant sales orders with the main focus on consumables and equipment
• Providing day-to-day support to the administrative team for both the sales and service teams.
• To ensure all jobs are responded to in a timely manner and with accuracy
• Assist in job coordination and in-house logistics for the service team
• Assist with quarterly stocktaking for the sales and service team.
• Able to cover the role of our Administration Service Co-ordinator.
• Any other duties as reasonably requested from time to time
• Possess the skillset to problem solve and take initiative in addressing ad hoc duties.

Qualifications:

• HSC or equivalent
• Further education in business or administration desirable

• HSC or equivalent
• Further education in business or administration desirable

Skills and Abilities:

• Calm under pressure and maintain records in a timely and accurate manner
• Always maintaining a professional and friendly disposition to customers
• Strong communication skills
• High level of ability in effectively handling enquiries & disputes
• Possess attention to detail
• Ability to multi-task, co-ordinating the needs of team members both locally and remotely Self-motivated and self-driven
• Possess ethics and integrity
• Demonstrate initiative, sound judgement and maturity
• Displays the ambition and focus to achieve goals/objectives and the discipline, organisation and perseverance to deliver outstanding customer service

Knowledge:

• Ability to use in Microsoft Package is desirable
• Knowledge of inventory control is desirable
• Knowledge for stocktake is desirable

Experience:

• Experience in logistics or administration role is desirable
• Experience in customer service, is desirable

Values & Hiring Process

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.

We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products. 

We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.

Recruitment process

Our recruitment process is designed to help you get to know us - and for us to learn more about you.

It includes four key steps:

• Application Review – Our Talent Acquisition team carefully reviews each application against the role criteria personally. 

• Online Interview with our Talent Acquisition Partner – an initial virtual meeting to discuss your experience and career goals.  

• Onsite/Online Interview with the Hiring Manager – an opportunity to meet in person or online with the Manager and explore the role in more detail.

We aim to make the process as engaging and transparent as possible. We provide timely updates during the recruitment process and encourage you to reach out to the Talent Acquisition partner for any updates or questions, successful or not.