SALES & EVENTS COORDINATOR — MANIAX AXE THROWING

SALES & EVENTS COORDINATOR — MANIAX AXE THROWING

Melbourne (Abbotsford) | Full-time | $65,000 – $75,000 + super + performance incentive

Can you turn "just checking prices" into a booking for forty people and a bar tab? If you've got a genuine love of people, a nose for an opportunity and AXE-cellent banter — we've got the gig for you.

ABOUT US

MANIAX is the first and largest urban axe throwing company in Australia, creating fun, memorable and safe experiences since 2014. We host groups for team-building events, birthday celebrations, hens and bucks parties, date nights and epic get-togethers with a bunch of mates for any occasion.

We're all about axes, bevs and banter — bringing people together for an axe-perience they won't forget. We operate venues across Victoria, New South Wales, ACT, Queensland and Western Australia, and we're still growing.

ABOUT YOU

You're the first voice a guest hears, and you make it count. You're curious about people, quick to spot what an event actually needs, and confident asking for the booking.

You enjoy the rhythm of a busy sales desk - enquiries landing across phone, email, live chat, socials and our AI agent - and you're organised enough that nothing slips. You care about detail because you know a mis-keyed booking ruins someone's birthday.

You're motivated by targets rather than intimidated by them, and you'd rather solve a problem than escalate it. A working knowledge of puns, Vikings and craft beer won't hurt your chances.

ABOUT THE ROLE

Based at our Abbotsford head office, the Sales & Events Coordinator converts enquiries into bookings and makes sure every MANIAX guest - nationally - has an axe-cellent experience from first contact to final throw.

This is the entry point into the MANIAX sales team, with a clear path through to Sales Specialist and Senior Sales Executive as you build your track record.

WHAT YOU'LL DO

• Convert incoming enquiries into confirmed bookings across every channel - phone, email, live chat, social and online forms

• Maximise booking value by recommending the MANIAX products and add-ons that genuinely fit the group

• Look after guests before and after their visit, resolving issues quickly and protecting repeat business

• Work with Venue Managers to make custom and unusual requests happen

• Keep customer and pipeline records accurate and current in HubSpot and our booking systems

• Proactively reach out to past and prospective customers to generate and retain bookings

• Bring ideas to cross-functional projects that improve the MANIAX offering

WHAT YOU'LL BRING

• Sales and/or customer service experience in a high-volume environment, with a record of hitting targets

• Excellent attention to detail and accurate data entry

• Strong written and verbal communication

• The ability to juggle multiple enquiries without dropping any of them

• Initiative - you'll back yourself to work something out rather than wait to be told

• Australian working rights

Nice to have, not essential: experience with a CRM (HubSpot especially), or with booking software such as ROLLER, FareHarbor, Venue Sumo, OpenTable or SevenRooms.

WHAT'S IN IT FOR YOU

• $65,000 – $75,000 base + superannuation

• Performance incentive scheme rewarding conversion and booking value

• Clear progression pathway within the national sales team

• A growing Australian business where your ideas actually get heard

APPLY

Hit apply with your CV and a short note on the best sale you've ever made. We review applications as they come in, so don't sit on it.

MANIAX is an equal opportunity employer. We welcome applicants of all backgrounds and are happy to adjust our process to suit your needs — just let us know what you need.