Customer Care Specialist

Customer Care Specialist

Do you genuinely enjoy helping people?

Some customer service roles are about answering phones.

This isn't one of them.

At Fortress Collision Repair Services, you'll become the trusted point of contact for customers during what can often be a stressful time following an accident. Your ability to communicate, build relationships and provide reassurance will be just as important as your organisational skills.

If you enjoy making someone's day easier, solving problems and delivering exceptional service, we'd love to hear from you.

About Fortress

Fortress Collision Repair Services is one of Australia's leading collision repair businesses and a trusted partner to major insurers.

We're passionate about delivering quality repairs, but we know it's the experience we provide our customers that truly sets us apart.

As our business continues to grow, we're looking for an experienced Customer Care Specialist to join our team.

About the Role

This is a varied role where no two days are the same.

You'll work closely with customers, insurers and workshop teams to coordinate repairs, provide updates and ensure every customer feels informed and supported throughout their repair journey.

We're looking for someone who enjoys building relationships and takes pride in delivering outstanding customer service.

Your Day Might Include

• Welcoming and assisting customers

• Managing customer enquiries and appointments

• Providing regular updates throughout the repair process

• Liaising with insurers and internal teams

• Coordinating bookings and vehicle collections

• Maintaining accurate customer records

• Supporting the workshop to deliver a seamless customer experience

About You

You'll bring:

• Previous experience in customer service, administration, insurance or claims

• Excellent communication and interpersonal skills

• A calm, professional and empathetic approach

• Strong organisational and time management skills

• Confidence using computer systems

• A genuine passion for helping people

Experience in motor claims, insurance, dealership administration or customer care will be highly regarded, however we also welcome applications from experienced customer service professionals with transferable skills.

Why You'll Love Working With Us

• Supportive team environment

• Competitive remuneration package based on experience

• Ongoing learning and development

• Genuine opportunities to grow your career

• Stable, full-time role with a growing national business

Ready for a New Challenge?

If you're passionate about creating exceptional customer experiences and want to join a business that values its people, we'd love to hear from you.

Apply today.