Dealer Customer Experience Specialist (Quality Assurance Team)

About BYD 

BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

About the Role

This role is based in our Mulgrave office within the Quality Assurance Division, reporting to a regional leader based in China.

As a Dealer Customer Experience Specialist (Quality Assurance Team), you will turn raw dealer service data into clear insights that drive real performance improvement. Your work will directly influence service quality, customer experience, and dealer network standards across Australia.

You will collaborate closely with local sales teams and regional stakeholders to build and maintain a scalable data analytics framework that supports business decisions.

Key responsibilities:

• Collect, clean, and analyze data related to dealer service performance.

• Conduct occasional on-site dealer assessments and mystery shopping visits across Australia.

• Conduct competitor and market analysis to benchmark dealer service levels.

• Design and develop dashboards and visual reports in BI tools.

• Communicate clearly and effectively with team members and stakeholders, and create engaging presentations.

• Provide actionable recommendations to improve dealer service operations.

Key requirements:

• 1–3 years of relevant automotive Customer Service experience, preferably within the dealer, or Automobile main manufacturer.

• Strong analytical and problem-solving abilities with a keen eye for detail.

• Proficient in MS Word, Excel, and PowerPoint.

• Excellent communication skills in English and Chinese (Mandarin).

What We Offer

• Career growth opportunities within a fast-growing Quality team.

• Business travel throughout Australia and New Zealand, with travel and meal allowances.

• Work for a fast-growing company that stands for innovative and sustainability-driven technology.

HOW TO APPLY

If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume. 

BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.