Dealer Customer Experience Specialist (Quality Assurance Team)

About BYD

BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

About The Role

This role is based in our Mulgrave office within the Quality Assurance Division, reporting to a regional leader based in China.

As a Customer Experience Specialist, you will turn raw dealer service data into clear insights that drive real performance improvement. Your work will directly influence service quality, customer experience, and dealer network standards across Australia.

You will collaborate closely with local sales teams and regional stakeholders to build and maintain a scalable data analytics framework that supports business decisions.

Key Responsibilities

• Collect, clean, and analyse dealer service performance data to identify trends and gaps
• Conduct dealer network assessments, including occasional site visits and mystery shopping across Australia
• Perform competitor and market benchmarking to evaluate service standards
• Develop dashboards and reports using BI tools to track KPIs and performance metrics
• Translate data into clear insights and deliver concise, impactful presentations to stakeholders
• Provide practical, data-driven recommendations to improve dealer service operations and customer experience

Key Requirements

• Around 2 years of experience in data analytics, ideally within automotive, retail, or service-related industries
• Strong analytical thinking with attention to detail and problem-solving capability
• Hands-on experience with BI tools (e.g. Power BI, Tableau) for data visualisation
• Advanced Microsoft Excel skills (pivot tables, formulas, data modelling)
• Clear and confident communication skills, with the ability to present insights to non-technical stakeholders
• Ability to work in a fast-paced, cross-functional environment

If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.

BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.