Network Customer Support Technician

Network Customer Support

Help Deliver Australia & New Zealand’s Most Reliable and Trusted Positioning Network

At Aptella, we deliver intelligent positioning and automation technology that helps customers work smarter, safer and more efficiently across mining, construction, geospatial and infrastructure industries.

AllDayRTK is Aptella’s high-accuracy GNSS correction service, supporting customers across surveying, construction, mining, agriculture and emerging technologies that rely on accurate, reliable positioning.

We’re looking for a technically minded AllDayRTK Technician to join our team in Bundoora, Victoria, helping us maintain and grow a reliable and trusted positioning network across Australia and New Zealand.

The Role

This is a hands-on technical role where you’ll work alongside an experienced team to keep the AllDayRTK network performing at its best.

You’ll help monitor and maintain the network, troubleshoot technical issues, support our customers and assist with the deployment and maintenance of GNSS infrastructure.

It’s a varied role combining technology, problem-solving, customer support and occasional field work — ideal for someone who enjoys figuring out how things work and wants to continue developing their technical expertise.

Key responsibilities include:

• Build, test and maintain GNSS CORS equipment

• Monitor network systems and identify and troubleshoot technical issues

• Assist with the installation and maintenance of network infrastructure

• Support system upgrades, testing and continuous improvement initiatives

• Work with the wider team to deliver a consistently high level of customer service

• Travel to network and customer sites when required

About You

You’re technically curious, practical and enjoy solving problems.

You don’t need to know everything about GNSS or CORS networks from day one. We’re looking for someone with a strong technical mindset, a willingness to learn and a genuine interest in technology.

You bring:

• Experience in a technical, electronics, communications, surveying, IT or similar technical environment

• Strong troubleshooting and problem-solving skills

• Good computer literacy and confidence learning new technology

• Excellent attention to detail

• Strong communication and customer service skills

• Ability to work independently and as part of a technical team

• A proactive approach and willingness to learn

• Current Australian Driver’s Licence

• Willingness to travel when required

Experience with GNSS, CORS networks, surveying, cartography, robotics, communications equipment, cloud services or positioning technology will be highly regarded but is not essential.

Why Join Aptella?

Join a growing and innovation-led business working at the forefront of positioning, automation and connected technology.

What You’ll Get

• Product and technical training

• Career development and learning opportunities

• Hands-on exposure to GNSS and positioning technology

• A varied mix of technical, customer and field-based work

• Flare discounts and wellbeing benefits

• Discounted gym memberships and health insurance

• Supportive and experienced technical team

The Opportunity

This is an opportunity to become part of the team behind a critical positioning network used by customers every day across Australia and New Zealand.

You’ll develop your technical skills, work with innovative technology and help ensure AllDayRTK continues to deliver the reliability, accuracy and service our customers depend on.

If you’re technically minded, enjoy solving problems and want to build your career working with high-accuracy positioning technology, we’d love to hear from you.