Client Liaison Officer

Join One of Australia’s Leading Mercantile Agencies

Are you an organised and detail-oriented administration professional with strong communication skills? Join Risk & Security Management (RS) as a Client Liaison Officer and become the vital link between our clients, field agents, and internal teams in our dynamic Repossessions department.

About Us

At Risk & Security Management (RS), we deliver trusted field services to major banks, credit providers, insurers, government, global corporations, and law firms. Our team thrives on “The RS Way” values to ensure we are building a great place to work and delivery exceptional outcomes to our clients.

About the Opportunity

As our Client Liaison Officer, you’ll play a central role in ensuring operational excellence through quality assurance, administrative support, and proactive stakeholder communication. This is an ideal opportunity for someone who thrives in a fast-paced environment and takes pride in delivering accurate, compliant, and efficient outcomes.

Key responsibilities include:

• Managing data entry, records maintenance, and invoicing to meet client SLAs
• Conducting quality checks on field agent work to ensure compliance with procedures and legislation
• Acting as the key communication point between clients, field agents, and internal teams
• Preparing reports and correspondence for clients and stakeholders
• Identifying compliance issues and contributing to continuous improvement initiatives

About you

You’re a natural communicator with exceptional attention to detail and a commitment to delivering high-quality work. You understand the importance of compliance and take a proactive approach to problem-solving.

To be successful, you’ll have:

• Minimum 4 years’ experience in an administrative or customer service role
• Outstanding written and verbal communication skills
• Proven ability to work accurately with high attention to detail
• Strong computer literacy including Microsoft 365 and database systems
• Ability to work both independently and collaboratively in a team environment
• A current National Police Check (or willingness to obtain one)

Highly regarded:

• Knowledge of debt collection legislation and financial services regulations
• Experience in repossessions, debt collection, or financial services
• Certificate III in Business Administration or related qualification

Why Join RS?

At RS, we live by “The RS Way” – our five core values that guide everything we do: Act with Integrity, Better Together, Leap Grow Excel, Own It & Make it Happen, and Thrive! We’re committed to creating a workplace where our people can develop their careers, contribute meaningfully, and maintain work-life balance.

What we offer:

• Work-life balance: Core hours 9am–5pm, Monday to Friday-no weekends or late nights.
• Flexibility: Enjoy flexible work options once you’re fully onboarded.
• Career growth: Ongoing training and opportunities to advance your skills.

Ready to Support Customer Service Excellence?

If you have a sharp eye for detail, are adept at fostering connections, and are genuinely committed to delivering exceptional customer service, we want to hear from you!

By applying, you agree to undergo a full police check.

Risk & Security Management – Activating People, Delivering Results

Act with integrity | Better Together | Leap, Grow, Excel | Own it & Make it Happen | Thrive!