Account Manager, Member Services

A Little About Us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 34,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger - a Community which is connected and supported to make a difference, while having some fun along the way!

Role Purpose

Capricorn’s Account Managers play a critical role in maintaining & driving business growth by proactively connecting with potential and existing Members and Suppliers through outbound calls and emails.

Working closely with Area Managers and Supply Account Managers, you will qualify leads, confidently progress sales conversations, and support the conversion of prospects into new Members. By accurately capturing information in CRM systems and maintaining high quality data, you will help promote Capricorn’s products and services and contribute to increased Member engagement and share of wallet.

Skills, Knowledge And Attributes

Demonstrated experience using CRM systems, with strong attention to detail and accuracy in data entry and record keeping Ability to confidently manage high volume outbound calls and email communication Strong phone presence with clear, professional verbal communication skills Well developed written communication skills for email and system-based correspondence Proven sales capability in an outbound or call centre sales environment Excellent time management skills, with the ability to update systems while actively engaging with customers over the phone Intermediate proficiency in the Microsoft Office suite Exposure to basic accounting principles (desirable) Strong problem solving skills and a proactive, results focused mindset

Experience

Minimum 2 years’ experience in a sales and service focused role Previous experience using CRM platforms and maintaining accurate customer and sales data Outbound sales experience highly desirable, preferably in a call centre or structured sales environment

Qualifications

Completion of Year 10 High School Certificate or equivalent (preferred) Customer Service Certificate (desirable)

A little on life at Capricorn

Joining our community is about more than just a job, so here’s what’s in it for you:

Work flexibility – We’re all unique, and so are the ways in which we work. We have Hybrid (2 days working from home) written into our policy. Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow. Paid parental leave – during life’s most important times, we support parents’ leave (for both parents) and their transition back to work. Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected. A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be. A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more! Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started!

Sound like you’d be a good fit?

If you are ready to become part of a growing community and make a real impact, get in touch today.

For further information, support with your application and details on Capricorn, please visit our website at capricorn.coop/careers