Call Centre Sales Manager

Who we are: 

Dilleen Property Group is on a mission to help everyday Australians build long-term wealth through strategic property investment. With offices across Sydney, Melbourne, Brisbane and Perth, we’re growing rapidly as more Australians turn to property as a pathway to financial freedom.

Our team is made up of ambitious, collaborative people who believe great outcomes come from working hard together and putting clients first. We live by a simple philosophy: Respect every person. Work hard together. Win as one. Serve clients relentlessly.

Joining Dilleen Property Group means becoming part of a high-growth, purpose-driven team where your work directly impacts the lives of our clients. If you thrive in a fast-paced environment, enjoy being part of a supportive team, and want to grow with a company that’s scaling nationally, you’ll fit right in.

“Grow your career while helping Australians grow their wealth.”

Your New Opportunity: 

We’re looking for a Contact Centre Sales Manager. Great salary, OTE 200k

This role is ideal for someone who is extremely confident, highly motivated and passionate about delivering exceptional customer service while managing our small team of 10 Customer Service Representatives. You’ll be responsible for supporting and guiding the Customer Service Team, overseeing performance, and ensuring consistent, high-quality outcomes aligned with our operational standards and growth goals.

If you enjoy mentoring others, driving team success, and being hands-on in a fast-paced environment, we’d love to hear from you.

You Will

• Drive consistent team performance against agreed KPIs

• Maintain accurate reporting and data integrity across systems

• Ensure team accountability and high standards

• Support the development, capability, and confidence of the Customer Service Team

• Ensuring high-quality customer interactions across all touch points

• Work closely with human resources to develop training programs

• Coach, mentor, and motivate sales representatives to hit individual and team targets

• Be a reliable link between management and the Customer Service Team

• Ensure the call centre runs efficiently by reviewing workflows, handling staffing needs, and assisting with recruitment

• Assist develop sales policies, lead channels, and customer service standards

About You.

• 3+ years of sales leadership experience, strong data analysis skills, and expertise in CRM tools

• Formal qualifications in customer service, business, or leadership are well regarded but not essential

• Proven experience managing a customer service or call-based teams

• Demonstrated experience meeting performance targets and KPIs

• Demonstrated success coaching, motivating and leading teams

• Strong understanding of lead qualification processes and conversion metrics

• Working knowledge of customer service performance frameworks and reporting

• Results-driven, with a passion for hitting and exceeding targets

• Highly organised, able to manage multiple priorities while staying focused and efficient

• Adaptable, resilient, and thrive in a fast-paced, constantly changing environment

• Strong written and verbal communication skills and a solutions focussed mindset

Why Dilleen Property? 

You will have the benefits of a fully stocked kitchen with snacks & drinks, end of month employee celebrations, games room with go-carts and ping pong, a competitive salary & recognition for your contributions and supportive management fostering growth & development and much more. 

We are committed to fostering a work environment that is inclusive, supports flexibility, and welcomes diversity. We are proud to be an equal opportunity employer.  Aboriginal and Torres Strait Islander people are encouraged to apply.

How to Apply?

Are you ready to start your journey to grow your career and help Australians grow their wealth?

Click on “Apply for this job.” 

Recruitment Agencies - thank you for thinking of us.  We do endeavour to fill our opportunities through direct channels wherever possible, however, if we find that we do need agency assistance, we’ll be in touch.