Product and Quality Assurance Department Manager at McDonalds

Location: MACKAY, QLD

Salary: Not Specified

Job Type: Permanent position | Full time position

• Implement corporate quality assurance procedures and operational compliance standards established by the franchisor.
• Ensure restaurant operations consistently meet brand standards relating to product quality, operational systems and workplace procedures.
• Monitor adherence to operational compliance procedures across all restaurant departments.
• Coordinate corrective actions where operational or quality assurance standards require improvement.

Food Safety and Operational Compliance

• Implement corporate food safety systems and ensure compliance with food safety regulations and internal operational standards.
• Conduct regular operational audits of food preparation areas, storage facilities and production processes.
• Monitor compliance with food handling procedures, storage standards and hygiene requirements.
• Ensure corrective measures are implemented where compliance issues are identified.

Equipment, Facilities and Infrastructure Oversight

• Coordinate preventative maintenance systems for restaurant equipment and operational infrastructure.
• Conduct regular operational walk-through inspections to identify maintenance and repair requirements.
• Liaise with external contractors and service providers to arrange maintenance and repair activities.
• Monitor equipment calibration systems to ensure operational accuracy and compliance with operational standards.

Operational Systems and Technology Monitoring

• Implement corporate operational systems relating to restaurant equipment, IT infrastructure and operational technologies.
• Conduct periodic inspections of IT systems and operational equipment to ensure functionality and compliance with organisational standards.
• Coordinate corrective actions where equipment or operational systems require maintenance or updates.

Inventory Control and Operational Resource Management

• Implement corporate inventory management systems including stock rotation, ordering procedures and storage standards.
• Monitor stock control processes to ensure compliance with FIFO procedures and operational efficiency.
• Conduct stock audits and analyse stock usage patterns to identify waste reduction opportunities.
• Coordinate inventory ordering schedules and stock delivery management.

Workplace Safety and Risk Management

• Implement workplace health and safety procedures established by the organisation.
• Conduct safety inspections and ensure operational compliance with safety policies and procedures.
• Monitor safety reporting systems and ensure appropriate corrective actions are implemented where necessary.

Operational Reporting and Continuous Improvement

• Monitor operational indicators relating to compliance, food safety, equipment performance and inventory management.
• Prepare operational reports and compliance updates for the Restaurant Manager, Licensee and Head Office.
• Support senior management in identifying operational improvements that enhance efficiency and compliance.

Qualification and Experience Requirements The position requires:

• AQF Diploma and minimum one year of relevant work experience or at least three years of experience if no formal qualifications.

OR

• A minimum of three (3) years of relevant managerial experience within a franchised hospitality or quick-service restaurant environment, demonstrating responsibility for operational compliance, quality systems and business performance.

Relevant experience gained within high-volume franchised restaurant operations may substitute for formal qualifications where the candidate can demonstrate advanced operational leadership capability.