Peoples Performance Department Manager at McDonalds

Location: MACKAY, QLD

Salary: Not Specified

Job Type: Permanent position | Full time position

• Design and implement structured staff training programs to ensure employees meet operational and customer service standards.
• Conduct internal workshops with Crew Coach teams and key crew members to support new product launches and ensure consistent procedures and product quality.
• Promote a high-performance workplace culture through mentoring, coaching and professional development initiatives.
• Monitor staff capability development and implement improvement strategies to enhance operational productivity.
• Promote the organisation’s open-door communication policy and support staff engagement initiatives.

Operational Performance and Business Analysis

• Analyse restaurant sales performance including product demand, store operational segments, service periods and seasonal activity to identify operational improvement opportunities.
• Develop operational strategies designed to improve efficiency, maximise production capacity and reduce operational downtime.
• Prepare operational reports and performance analysis for the Restaurant Manager, Licensee and Head Office.
• Support implementation of operational initiatives that improve productivity and service delivery.

Facilities, Equipment and Infrastructure Management

• Develop and coordinate preventative maintenance schedules for restaurant equipment and operational infrastructure.
• Conduct weekly operational walk-through inspections to identify maintenance and repair requirements.
• Coordinate repairs and maintenance activities with external contractors and service providers.
• Conduct monthly audits of IT systems and operational infrastructure to ensure functionality and compliance with organisational standards.
• Conduct quarterly audits of equipment and operational systems against company standards.
• Monitor equipment calibration systems to ensure operational accuracy and compliance.

Safety, Compliance and Risk Management

• Design and implement workplace safety training programs, including quarterly Safety Squad training initiatives.
• Monitor safety reporting systems and ensure safety compliance standards are maintained.
• Conduct periodic operational safety audits and ensure corrective actions are implemented where required.
• Ensure employees comply with workplace safety procedures and organisational policies.

Inventory and Operational Resource Management

• Oversee stock control systems and inventory procedures to ensure efficient operational supply management.
• Conduct stock audits and analyse stock usage patterns to support waste reduction initiatives.
• Coordinate inventory ordering schedules and stock delivery planning.
• Monitor storage procedures to ensure compliance with FIFO stock rotation systems and food safety standards.
• Manage procurement of operational equipment and small-ware supplies.

Quality Standards and Customer Experience

• Promote a customer-focused service culture aligned with organisational standards.
• Ensure operational procedures maintain high product quality and service consistency.
• Implement quality monitoring systems designed to support customer satisfaction and operational standards.

Leadership and Organisational Representation

• Represent the organisation at official occasions, conventions, training seminars and industry events when required.
• Support the Restaurant Manager and Licensee in implementing operational strategies and improvement initiatives.
• Act on behalf of the Restaurant Manager or Supervisor during periods of absence to ensure operational continuity.
• Prepare ad hoc operational reports and analysis for senior management when required.

Qualification and Experience Requirements The position requires:

• AQF Diploma or higher qualification in Hospitality Management, Business Management, Retail Management, Human Resource Management or related discipline with 1 year experienceOR
• A minimum of three (3) years of relevant managerial experience within a franchised hospitality or retail environment, demonstrating responsibility for operational management, workforce development and business performance.

Professional experience gained within high-volume franchised hospitality operations may substitute for formal qualifications where the candidate can demonstrate advanced operational leadership capability.