Customer Service & Administration Coordinator

About Doolans GroupDoolans Group is a manufacturer and supplier of custom-made security doors, window screens, gates and related home improvement products.
This role will work across both of our business units:
SecOnline, our direct-to-consumer online businessDefendoor, our wholesale and reseller business
About the RoleWe are seeking an organised Customer Service & Administration Coordinator to support the day-to-day operation of our office, in Redhead - Newcastle NSW.
This is a part-time role, initially working approximately four to five hours per day. There will be opportunities to increase hours, including up to full-time hours during peak periods, depending on business requirements and the successful applicant’s availability.
Key ResponsibilitiesWe’re looking for someone who is reliable, organised and comfortable taking ownership of their work. The role may include but is not limited to the following:
Customer Service and Sales SupportAnswer incoming phone calls and respond to customer and reseller enquiries.Assist customers with product questions, quoting requirements and general order enquiries.Respond to quote requests and customer questions received by phone and email.Assist walk-in customers and ensure they receive a professional and welcoming experience.Communicate with customers, resellers and other stakeholders regarding orders, deliveries and product information.Assist with preparing quotes, invoices and other customer documentation as required.
Front Office AdministrationManage the day-to-day operation of the front office and assist any walk in enquiriesEnsure the reception, customer and office areas remain tidy and presentable.Deliveries and SchedulingCoordinate the weekly delivery schedule.Prepare and maintain delivery driver rosters.Communicate delivery requirements and schedule changes with drivers, customers and internal team members.Help ensure deliveries are planned efficiently and customers receive appropriate updates.
Stock CoordinationMonitor stock levels and identify items that need to be replenished.Place stock orders with suppliers as required.Maintain accurate stock and purchasing records.
Skills and ExperiencePrevious experience in customer service, administration or a similar office-based role.Strong administrative and organisational skills.Excellent attention to detail and accuracy.Confident and professional phone manner.Ability to build positive rapport with customers, resellers, suppliers and team members.Strong written communication skills, including the ability to prepare clear and professional emails.Ability to manage multiple tasks, prioritise and deadlines at the same time.Confidence using computer systems and learning new software.Experience using Xero will be highly regarded.Experience using Zoho Desk or a similar CRM will be highly regarded.
You’ll be joining a small growing local business where you can genuinely become an important part of the team.
The role offers plenty of variety, the opportunity to work across two different business channels and scope to take on greater responsibility as you become familiar with the business.
Our office and manufacturing facility is based in Redhead, Newcastle, just minutes from the beach.
If you’re organised, enjoy working with people and are looking for a varied customer service and administration role within a friendly local team, we’d love to hear from you.