Account Manager - Insurance Liability

Why join us?

As a dedicated Claims Account Manager, you will own and manage a portfolio of Freight Forwarders Liability claims on behalf of insurer clients, ensuring accurate and timely claims handling, maintaining comprehensive claims records and documentation, and processing financial transactions in accordance with delegated authority and claims management system requirements.

Responsibilities

Manage a portfolio of Freight Forwarders Liability claims from notification through to resolution, ensuring compliance with delegated authority guidelines and service standardsConduct coverage assessments, liability investigations, reserve management, and claims strategy development to achieve effective and commercially sound claim outcomesExercise delegated authority for claims decisions, settlements, payments, and litigation management within approved limitsLiaise with clients, brokers, insureds, and other stakeholders to ensure timely communication, effective claim resolution, and strong stakeholder relationshipsMonitor claims performance and financial exposure, including reserve management, settlement negotiations, recoveries, subrogation opportunities, reporting, and portfolio analysisMaintain accurate claims records and ensure compliance with regulatory, governance, and internal requirements while supporting legacy claim remediation, continuous improvement initiatives, and team development

What will help you succeed in this role?

Bachelor's degree in lawAccuracy, attention to detail and qualityTime management and demonstrated ability to prioritise and multi-taskEffective negotiation and advocacy abilityStrong verbal and written communication including sound telephone mannerComputer skills - usage of internal systemsDrafting documents, letter writing and typing abilitySolid analytical and dispute resolution abilityRelationship buildingPresentation skillsBroad understanding of the insurance industry including the role of brokers and industry stakeholders as well as the Lloyd's marketplaceUnderstanding of the Insurance Contracts Act, the Insurance Code of Practice and Privacy CodeInterpretation of insurance policies, clauses and exclusionsAbility to assess quantum and reserve effectivelyAbility to identify conflicts of interest

What we offer?

Competitive remunerationCareer progression opportunitiesFlexible hybrid working with minimum of 1 - 2 days in the office each weekUp to 26 weeks of paid parental leave2 volunteer days off a yearBirthday leave

About Us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do. DWF operates with 35+ offices globally with our main office based in the UK. Our offices in Australia are based in Brisbane, Sydney, and Melbourne.