Customer Care Officer

About Us

Reece is an Australian icon – we’ve been around for over a century. We’ve grown a lot in that time, but we’ve held onto what matters most: looking after our people, our customers and living our values every day.  Now we’re a publicly listed company with over 9,000+ people across Australia, New Zealand and the United States.  In ANZ we have 670+ branches and we are Australia’s largest plumbing and bathroom products supplier. Being committed to delivering the best service possible, we’re growing both nationally and internationally and we are recruiting a Customer Care Officer to help us on this journey.

About the Opportunity

This is a fantastic opportunity to join our Customer Care team in Dandenong South, helping us to create great customer experiences.

Your key responsibilities include:

• Providing a strong customer service experience by providing accurate product knowledge and effectively handling warranty claims

• Confidently talk to customers over phone and email; managing enquiries, service needs and complaints

• Learning a wide product range and become a technical expert in a specified field

• Using your exceptional communication skills to provide our customers and suppliers with the very best service.

About you

At Reece, we aim to improve the lives of our customers and our people by striving for greatness every day. We’d like to hear from you if this sounds like you:

• You’re passionate about providing outstanding customer service

• You approach challenges with a positive attitude and resilient mindset, and are able to work through problems methodically, involving others as appropriate

• Exceptional communication skills on all levels, and a great team player

• Ability to prioritise multiple competing tasks

• Have a strong work ethic and the ability to work autonomously and as part of a team.

In return we offer a great working environment with onsite parking, uniform allowance, significant product discounts, and access to fuel, gym and other awesome discounts.  All this along with extensive training, whilst working for a large publicly listed organisation.

Don’t delay, apply now!