Casual Customer Service & Admissions Officer

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

About You

We welcome applicants with previous experience in a healthcare setting, with knowledge of medical terminology considered an advantage. Above all, we are looking for someone who embodies Monash Health's values and is committed to delivering exceptional customer service.

To be successful in this role, you will demonstrate:

• Excellent telephone manner and strong communication skills.
• A positive, enthusiastic, and compassionate approach to customer service.
• The ability to work collaboratively with a wide range of stakeholders in a fast-paced environment.
• Empathy, sensitivity, and professionalism when interacting with patients, visitors, and staff within a healthcare setting.
• Strong organisational skills, attention to detail, and the ability to manage competing priorities.
• A commitment to teamwork and the ability to contribute positively within a diverse and multicultural team.

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.