Service & Installation Coordinator

Immediate Start Available – Stable, Long-Term Role

About Us

ABA Automatic Entrance Specialists has been a trusted provider of automatic entrance solutions in the Sydney market for over 40 years. We specialise in the supply, installation, and servicing of automatic entrance systems, offering priority installation and maintenance services to a diverse range of clients, including construction companies, body corporates, real estate agencies, and private customers.

Our commitment to service excellence and customer satisfaction sets us apart, ensuring that every project is completed to the highest standards.

The Role

We are seeking an experienced, highly organised and proactive Service & Installation Coordinator to join our busy and supportive team at our Seven Hills office.

This is a key role within our service and installation team, responsible for coordinating technicians, scheduling service jobs, communicating with customers and clients, and ensuring jobs move efficiently from booking through to completion.

The successful candidate will be highly organised, confident managing competing priorities, and able to stay on top of multiple technicians, jobs and deadlines throughout the day. You will need to be proactive, have excellent attention to detail, and take ownership of ensuring our customers and technicians are well supported.

You will work closely with our technicians, customers, clients and management team to keep the service and installation operations running smoothly.

The duties of this role include, but are not limited to:

Service & Installation Coordination & Scheduling

• Coordinate the daily scheduling and allocation of service and installation jobs to technicians.

• Manage multiple technician workloads and ensure jobs are scheduled efficiently.

• Plan ahead and proactively identify potential scheduling issues.

• Monitor the progress of jobs and follow up outstanding work.

• Respond to urgent service requests and reprioritise schedules when required.

• Coordinate return visits, parts requirements and follow-up works.

• Ensure service jobs are kept up to date within our internal systems.

• Liaise with technicians throughout the day to provide support and resolve scheduling issues.

• Ensure jobs are progressing within required timeframes and follow up where action is required.

Customer & Client Communication

• Handle service-related phone enquiries and emails, providing timely and professional assistance to customers and clients.

• Schedule service appointments and communicate booking details to customers.

• Provide customers and clients with regular updates regarding their service requests.

• Manage customer enquiries and ensure issues are followed through to resolution.

• Liaise with builders, real estate agencies, body corporates and other commercial clients.

• Maintain a professional and customer-focused approach at all times.

Administration & Job Management

• Create and manage service jobs and work orders.

• Ensure job information, notes and technician updates are accurately recorded.

• Monitor jobs from initial booking through to completion.

• Coordinate parts and materials required for service works.

• Follow up incomplete paperwork and outstanding job information.

• Assist with service quotes, purchase orders and invoicing where required.

• Maintain accurate records and provide general administrative support to the service team.

Skills & Experience

Must have:

• Previous experience in service coordination, scheduling or a similar coordination role is essential.

• Experience coordinating technicians, tradespeople, contractors or field service teams.

• Exceptional organisational and time-management skills.

• Excellent attention to detail and the ability to keep track of multiple jobs, technicians, priorities and deadlines.

• Excellent verbal and written English communication skills are essential.

• Ability to plan ahead, prioritise effectively and stay organised in a fast-paced environment.

• Strong problem-solving skills and the ability to think on your feet.

• Confident and professional telephone manner.

• Customer-focused approach with the ability to communicate effectively with a range of customers and clients.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Ability to work independently while also being a strong team player.

• Previous experience in a service, trade, facilities, construction or operations-based environment will be highly regarded.

Experience in the automatic gates, doors, access control, security or electrical industries will be advantageous, but is not essential.

What We Offer

• Competitive salary package – remuneration will reflect the experience and capability of the successful candidate.

• Immediate start.

• Stable, full-time role with a well-established business.

• Long-term opportunity within a growing company.

• Supportive and experienced team environment.

• Varied role with strong involvement in day-to-day operations.

• Opportunity to develop your knowledge within the automatic entrance and access industry.

If you are a highly organised Service & Installation Coordinator who enjoys keeping technicians, customers and jobs moving efficiently, and you are looking for a stable, long-term opportunity with a well-established company, we would love to hear from you.

Apply now with your resume and tell us why you would be a great fit for the role.