Receptionist

Your Family Dentist is looking for an experienced, friendly, and highly organised Dental Receptionist to join our growing team. This position will primarily support our Liverpool clinic, with flexibility required to work across both our Liverpool and Blacktown locations when needed.

We are looking for someone who is confident communicating with patients, can manage a busy appointment book, and understands the importance of creating an excellent patient experience from the first phone call through to completion of treatment.

As our Dental Receptionist, you will be a key point of contact for our patients and will work closely with dentists, dental assistants, and the practice management team.

A major part of the position involves patient communication, appointment scheduling, managing dentists' books, treatment follow-ups, and discussing payment plan options with patients.

• Warmly greet patients and provide professional and friendly customer service

• Answer incoming calls and respond to patient enquiries

• Book, confirm, reschedule, and manage patient appointments

• Manage dentists' appointment books efficiently to maximise productivity and minimise gaps

• Contact patients regarding outstanding treatment and encourage them to schedule appointments

• Manage recalls, follow-ups, cancellations, and short-notice appointment lists

• Explain treatment-related fees and assist patients with available payment plan options

• Follow up with patients regarding treatment plans, appointments, and payments

• Process patient payments and issue receipts

• Maintain accurate and up-to-date patient information

• Coordinate with dentists and dental assistants to ensure smooth patient flow throughout the day

• Handle patient concerns professionally and compassionately

• Maintain confidentiality and appropriate handling of patient information

• Assist with general reception and administrative duties

• Help maintain a clean, organised, and professional reception environment

• Build positive relationships with patients and provide a high standard of ongoing patient care

The ideal candidate will be:

• Friendly, professional, and confident communicating with patients

• Highly organised and able to manage multiple dentists' appointment books

• Comfortable making and receiving a high volume of patient calls

• Confident discussing appointments, treatment bookings, fees, and payment options

• Proactive with recalls and treatment follow-ups

• Reliable and able to work effectively in a busy dental environment

• A strong team player with excellent communication skills

• Comfortable using computers and practice management software

• Previous dental or medical reception experience is highly regarded

• Experience with dental practice management software will be an advantage

This position requires flexibility to work across both our Liverpool and Blacktown dental clinics. Applicants should be comfortable travelling between the two locations depending on the practice roster and operational requirements.

Working days:
Monday, Tuesday, Wednesday, Friday and Saturday

Hours:
Approximately 10:00 AM – 7:00 PM, with a 1-hour break.

Candidates must be flexible with their working hours when required and available for the above working days.

You will be joining a supportive and professional dental team where patient care, teamwork, communication, and providing an excellent patient experience are our priorities.

Job Type: Full-time
Work Location: Liverpool & Blacktown – In person