Digital Platforms Specialist (Fundraising)

Join Surf Life Saving Australia

Surf Life Saving Australia (SLSA) is Australia’s leading authority in coastal water safety, drowning prevention and rescue operations. Through our fundraising programs, partnerships and community support, we work towards our vision of zero preventable deaths in Australian waters.

By joining SLSA, you’ll help deliver innovative digital experiences that engage supporters, grow fundraising revenue and directly contribute to saving lives.

About the Role

Reporting to the Donor Manager, the Digital Platforms Specialist (Fundraising) is responsible for delivering engaging online supporter experiences across individual giving, lotteries and legacy giving programs.

Working closely with fundraising, ICT and external partners, you’ll optimise digital platforms, supporter journeys and online campaigns to drive acquisition, retention and revenue growth.

Key Responsibilities

• Manage and optimise digital fundraising platforms, websites and microsites.
• Improve donation, ticket purchasing and supporter journeys to increase conversion and engagement.
• Support fundraising campaigns through the delivery of digital assets and online experiences.
• Analyse performance using GA4 and other reporting tools to identify opportunities for improvement.
• Manage and enhance CMS functionality and platform performance.
• Work with external agencies and technology partners to deliver digital initiatives.
• Monitor and maintain secure payment systems and online fundraising compliance.
• Provide insights and reporting to support fundraising decision-making.

Who You Are

Qualifications

• Tertiary qualifications in marketing, fundraising, communications or a related discipline, or equivalent experience.

Knowledge & Experience

• 3-5 years’ experience in a digital marketing, fundraising or online engagement role.
• Experience managing CMS platforms and digital campaigns.
• Strong knowledge of GA4 and digital analytics.
• Experience optimising online customer or supporter journeys.
• Understanding of payment systems, privacy requirements and online compliance.

Skills & Attributes

• Strong digital platform and website management skills.
• Analytical mindset with a focus on continuous improvement.
• Excellent stakeholder management and communication skills.
• Highly organised with the ability to manage competing priorities.
• Passion for delivering exceptional online user experiences.

Screening Question

As part of your application, please respond to the following questions:

1. Describe your experience managing digital fundraising platforms, websites or CMS solutions. What platforms have you worked with and what outcomes did you achieve?
2. Tell us about a digital optimisation initiative you led that improved online engagement, fundraising performance or customer conversion.
3. How have you used data and analytics tools such as GA4 to inform decision-making and improve campaign results?

SLSA Benefits and Culture

• Hybrid working model.
• Flexible work arrangements.
• Fitness Passport access (subject to eligibility).
• Salary packaging benefits.
• Professional development opportunities.
• Supportive and inclusive culture.
• Opportunity to make a genuine impact saving lives around Australia’s coastline.

Ready to Make a Difference?

Apply now and join a purpose-driven organisation committed to creating safer beaches and stronger communities across Australia.

Eligibility

• Please note that only applicants with the eligibility to work in Australia will be considered for this role. To be successful, you must hold Australian Working Rights or Australian Citizenship.
• Surf Life Saving is an equal opportunity employer, dedicated to creating a fair and inclusive workplace. SLSA values diversity and encourages all qualified individuals to apply for any of our recruitment opportunities.
• SLSA ensures a commitment to safeguarding children and young people.
• All candidates will be required to undertake a Working With Children Check before commencing employment with SLSA.
• SLSA provides workplace adjustments for people with a disability.
• SLSA reserves the right not to proceed with any appointment.
• SLSA reserves the right to interview candidates or fill the position prior to the closing date if a suitable applicant is found.