Internal Sales Representative

About the role

Kelm Hire is seeking an enthusiastic and driven Internal Sales Representative to join our growing team. Based in Cheltenham, VIC 3192, this is a full-time position that offers an exciting opportunity to make a real impact within our sales and account management operations. You will be at the heart of our customer relationships, supporting both new and existing clients whilst working closely with our external sales team and management. This role is crucial to our business success, enabling us to maintain strong customer satisfaction and drive revenue growth through excellent service delivery and relationship management.

What you'll be doing

• Processing orders and quotes with accuracy and efficiency, ensuring all documentation is complete and correctly filed

• Building and maintaining strong relationships with existing clients, understanding their needs and identifying opportunities for upselling and cross-selling

• Liaising between customers and delivery/logistics teams to ensure timely and satisfactory order fulfilment

• Maintaining accurate customer records and account information within our CRM system

• Providing product and service information to customers, answering questions and resolving enquiries in a professional and friendly manner

• Supporting the external sales team with administrative tasks, follow-ups and documentation

• Identifying customer issues and escalating concerns appropriately to management or relevant departments

• Contributing to monthly and quarterly sales targets through effective account management and customer retention initiatives

• Following up dormant accounts and establishing strong relationships, identifying new business opportunities.

What we're looking for

• Proven experience in an internal or customer-facing sales role, ideally within account and relationship management

• Strong communication and interpersonal skills, with the ability to build rapport quickly with customers and colleagues

• Excellent organisational and time management abilities, with capacity to manage multiple enquiries and priorities simultaneously

• Proficiency with CRM systems and Microsoft Office suite (Word, Excel, Outlook)

• A customer-first mindset with genuine enthusiasm for providing outstanding service

• Ability to work both independently and collaboratively within a fast-paced team environment

• Strong attention to detail and accuracy in data entry and order processing

• Telephone confidence and a professional manner when communicating with clients

• Problem-solving skills and the ability to handle customer complaints with tact and professionalism

• Relevant sales qualification or certification (preferred but not essential)

What we offer

At Kelm Hire, we value our team members and believe that fostering a positive work environment drives both employee satisfaction and business success. We offer competitive remuneration commensurate with experience, opportunities for professional development and career progression, and a supportive workplace culture where your contributions are recognised and rewarded. We provide access to ongoing training and development programs to help you enhance your skills and advance your career. Our workplace is designed to be collaborative and inclusive, and we are committed to maintaining a healthy work-life balance for all employees.

About us

Kelm Hire is a well-established and reputable hire company based in Cheltenham, Victoria. We pride ourselves on delivering quality equipment and exceptional customer service to clients across a diverse range of industries. With a strong commitment to reliability, professionalism and innovation, we have built lasting relationships with our customers and established ourselves as a trusted partner in the hire industry. Our team is passionate about providing tailored solutions to meet the unique needs of each client, and we maintain the highest standards of safety and service excellence in everything we do.

To apply now, please submit your CV, a cover letter outlining your relevant experience and contact details to our recruitment team at Kelm Hire.